Medical Negligence

Bolt Burdon Kemp have over 30 years experience in representing clients with medical negligence claims against NHS or private institutions, ranging from GP surgeries to specialist care centres in hospitals.

What is medical negligence?

 Clinical or medical negligence is when a doctor or healthcare professional provides substandard care which results in an injury, or causes an existing condition to get worse. It can occur when a medical professional fails to diagnose, fails to treat or even provides the wrong treatment to a patient. Negligence can happen at any stage in the care process, from diagnosis through to treatment and surgery.

Why choose Bolt Burdon Kemp?

  • Medical negligence specialists
    • Over 30 year experience
    • National reputation
    • Extensive legal knowledge and specialism
    • Client focused
  • No win, no fee
    If your claim is not successful, you may not have to pay any legal fees under a ‘no win no fee’ agreement.
    Read our legal fees guide for more.
  • Rehabilitation & support services
    We ensure you receive practical support to cope with the aftermath of medical negligence. We also recognise the importance of interim payments and early rehabilitation during the claim.
  • Coverage in England and Wales
    We represent clients anywhere in the world who have been injured in England and Wales.
  • Highly recommended
    We are highly recommended by the independent Chambers and Partners and Legal 500 guides.
    We also support charities that provide assistance to those with life changing injuries.


  • "Thank you for your help and support over the last 3 years. Karen and Jo and Eve all worked hard to achieve a final settlement. I really appreciate all the hard work to finally get there. Thanks once again to all at Bolt Burdon Kemp."

    Hazel Rabin

  • "I can wholeheartedly recommend Bolt Burdon Kemp, and particularly solicitor Alex Dabek, if you’re involved in any litigation arising out of a medical matter. When my mother fractured her shoulder after falling over in unfortunate circumstances while in the care of a hospital, I was at my wits end and when she died several weeks later, I really didn’t know who to turn to. Then someone recommended Bolt Burdon Kemp and Alex took over my case. She carefully explained each process in a sympathetic and understanding manner and my fear of becoming embroiled in a complicated legal matter soon subsided. It became a completely painless exercise and when the hospital finally admitted liability, the money I received helped to pay for the funeral and burial expenses. If you’re unsure what to do in similar circumstances, I suggest you contact Bolt Burdon Kemp. I can say, with complete confidence, that they will set your mind at rest and offer the best advice."

    Barry Cain

  • "I dont really know what else to say as I am shaking with happiness and excitement right now. Your firm is amazing and I have never ceased to be overwhelmed by the incredible results you have achieved for me. Thank you so much for everything."

    Mark Fraser

  • "I have for more than a year enjoyed the privilege of working alongside Jo Chapman in a difficult fatal accident case in which we separately represented the infant and adult claimants. That we achieved such a great settlement at round table conference on 6 March 2012 is down to her remarkable understanding of the strength of good evidence and her skills of persuasion. I can say without hesitation that whilst also a formidable adversary for any defendant, she is a fabulous person to work with and I shall miss our regular brainstorming sessions."


  • “Ipek and Suzanne... have been amazing, extremely empathetic and understanding...I was really amazed.”

    Dorthe Kaehne Schmidt

  • "Ipek's assistance with my Father's medical negligence claim was second to none, she kept me informed, really progressed matters and showed genuine empathy with myself and my family. Having previously enquired with another firm I was so pleased we chose Bolt Burden Kemp as we weren't just another number and we felt like we mattered to Ipek & the firm."

    Rachael Waring

  • “Thank you for everything, all your help, understanding and respecting my wishes through my case, one of which was to complete the case as soon as possible. You were always easy to talk to and so polite. You were always very honest and very clear about everything, which give me confidence and trust in you. I can't describe in words how thankful [we] are and will never forget all the hard work you have done for us.”

    Ms E

  • Tom took over and did a great job, as did Susan Slattery as it came to an end – really pleased with all of them.

    Emma Ayres

  • Olivia did a really good job.


  • Ipek exceeded my expectations. The service I received from Bolt Burdon Kemp was absolutely excellent. I was always kept up to date with everything and was always informed about what the next steps were. All my questions were always answered without hesitation. I couldn't have hoped for a better or more friendly service.

    Charlie Webb

  • “Thank you from the bottom of my heart to you, Ruth and Tom for taking on both of my cases. There will always be a special place in our hearts for you.”

    Mrs Brown

  • "Dear Jo, Thankyou for everything you did for me, your expertise and compassion in my difficult case. B.B.K are a team of highly understanding caring professional team of solicitors. Thanks again to Jo and her team."

    Dennis Parkinson

  • Thank you so much for your hard work and dedication on my case – I am overwhelmed by what you have managed to achieve.  Knowing that I have a fund for the future provision of hearing aids, to help live a relatively normal life is such a huge relief to me.  Thank you once again.


  • "Very quick and impressive assimilation - no wonder you win most of your cases."

    Liz Connelly

  • “Ipek, I would like to thank you for all your hard work in settling this for me; you have been supportive, professional & sensitive throughout & have given me the confidence to pursue justice for what has been a very traumatic & challenging experience & I am so grateful for your efforts.”

    Medical Negligence client

  • I just wanted to say to you that you have been more help to us than you could ever know. When I contacted you two years ago we were both in such a dark and frightening place, we felt powerless and like victims. You believed us and tried your best to get justice for us, you gave us hope when we had none and I will always be so grateful for that.

    Medical Negligence Client

  • Ipek Tugcu she was so helpful and very understanding in a very difficult time.

    Mr S Jennings

  • "It was a real pleasure working with you over the last year and I wish to thank you for all your efforts in keeping me informed at all times, for your availability to me, your willingness to explain things and for your open mind. I think we will be speaking later in the day, but should we not, I wish you a lovely (relaxing) weekend. You deserve it!"

    Dominique Levin

  • "I am writing this letter to express my deepest thanks and gratitude to your team. I would like to thank the whole legal and medical teams for all they have done and achieved for my wife. When my wife was dreadfully affected by the negligence of the hospital a friend of mine recommended Bolt Burdon Kemp. Throughout the case, the whole team has been very kind, supportive and sympathetic and the professionalism that you all have shown towards us has given me the strength to carry on. Since the case was handed over to Jo Chapman, she has shown great professionalism and worked tirelessly to bring this case to a successful conclusion. When the first offer was made by the Trust, Jo was not satisfied and found another "gear", strength and courage to continue fighting for my wife and what she believed she deserved. There are no words that can be used to thank Jo for the tremendous work she has done. She deserves 'five stars'. I would certainly not hesitate to recommend your firm to anybody who may find themselves in the position of needing your services. Thank you again for all you have done. My aim in pursing this case was to ensure that my wife would be well cared for for the rest of her life and this has been achieved."

    Mr Rummun

  • Firstly, I wanted to thank everyone which was involved in my case at Bolt Burdon Kemp, for all you have done for me and for my family. I cannot thank my solicitor Claudia Hillemand enough. I have been really impressed throughout with the balance between professionalism and sensitivity she showed us . I really appreciate her efforts, patience regarding my case. I am very pleased with the result and the way it has been achieved. Claudia was always available when I needed to contact her and take her advise. So once again, thank you very much Claudia and the rest of the team!

    Cristina Goron

  • Many thanks for the update and confirmation of the final details of the case. Throughout this whole process you have been amazingly supportive and understanding of how difficult Nick has found this experience. It has made a huge difference to both of us that you have been able to run through things firstly with myself, as I am sure you are aware Nick does struggle with understanding and communicating things. It has taken over 2 years to go through this process, and I know there were points when Nick and I both felt there would not be a positive outcome. When these times have come Nick has spoken to yourself and you have reassured him that there was something to fight for. We can't thank you enough for the time and what has felt like a personal interest you have taken in Nick's case. I honestly think if it was not for your positivity he would have given up a long time ago. All I can say personally, is thank you for all of the hard work you put in and also the amazing team you put together to help us with this outcome. It does not take away any of the pain, heartache or hardship we went through, but it does mean life going forward will be easier. It also proves that sometimes you don't have to take "it's just one of those things" comments just because you are dealing with a big organisation. Once again Alex thank you so much and it would be lovely to meet up for lunch when we are next "in the City".

    Jo and Nick Medical Negligence Client

  • "Thank you so very much for all you and your excellent team have done...We will never forget what you have done for us. Thank you again."

    Nicole Gebhardt

  • It was all really well handled – I was quite slack as I was pregnant for most of the process but Olivia was really good at catching up with me to make sure things progressed and kept me informed.


  • I wanted to finish this case for my daughter and Olivia helped me to do that.  She did a good job, kept me updated all the way and she was really good.


  • In a situation like this, communication is key and they both updated me at regular intervals even when there was nothing to update. This helped reassure me that the silence of waiting for third parties to reply was normal and nothing out of the ordinary. Both Ruth and Hannah are very professional but at the same time, they have a very down to earth and friendly demeanour to them. I felt very comfortable talking to them and I felt I could trust them. I had the odd health problem during the case and they were very good to accommodate and reschedule meetings and appointments around my hospital admissions and sickness.

    Katherine Tsang

  • “Both my mum and I want to thank you for your professionalism and dedication. Despite the difficult circumstances of going through a claim, I felt reassured and supported the whole way. Thank you for also being a pleasure to work with!"

    Mrs V

  • Ipek, thank you for your hard work. My words fail me to express how grateful I am to have been in your professional hands. It's a good relief for justice to take place. Even though I will not forget the pain at least I am happy with the results and grateful for your hard work. As a customer I applaud your hard work and trust in your organisation.

    Gladys Clarry

  • Hannah Travis was the main reason we chose your firm over many others.  She was really passionate and involved in our case and she came across as someone on your side.  I found Hannah to be very professional and she always took my views into account.


  • Olivia was absolutely fantastic, she really went above and beyond for us.  My mum had absolute faith in her and she has no faith in anybody normally!


  • "Dear Caroline, Catherine, Melanie and Alex, Mere words cannot express what you all have done for George and our family as a whole ... It has been a a very long journey but we finally got here with all of your great understanding and expertise and advice…"

    George Ponos and Family

  • I would like to take this opportunity to say how much my husband and I appreciated Ipek's professionalism, communication skills and, not least, the care and attention she devoted to my case every step along the way from its inception to its conclusion.


  • In a situation like this, communication is key and they both updated me at regular intervals even when there was nothing to update. This helped reassure me that the silence of waiting for third parties to reply was normal and nothing out of the ordinary. Both Ruth and Hannah are very professional but at the same time, they have a very down to earth and friendly demeanour to them. I felt very comfortable talking to them and I felt I could trust them. I had the odd health problem during the case and they were very good to accommodate and reschedule meetings and appointments around my hospital admissions and sickness.

    Katherine Tsang

  • "I want to thank you so much for everything, I am so glad we found you, because of you, our lives will hopefully be a lot less stressful. Even though it cannot fix my health problems, it at least gives us peace of mind that whatever may happen in the future, we have choices we may never had had before, so thank you again, we appreciate every single thing you have done for us, and I think I speak for both Sean and I when I say, we will miss you. I bet you'll be glad to be rid of us, I know we have been hard work and you deserve a medal purely for not losing patience with me."

    Lisa Johnson

  • You gave me a very individual service, I never felt like 'another client'.

    Stefania Giraldi

  • "The first time we met you Jo (Chapman), both Brian and I came away from that meeting confident and happy that you were the right person to represent Danny (in fact I can recall saying "Boy, I'm glad she's on our side!"). Our judgement was not misplaced. You've been absolutely brilliant! The outcome is the best we could have hoped for. Although no amount of money can compensate Danny for what he has lost, what it does do is secure his future, which in turn takes a great weight off my shoulders, and gives me peace of mind. You don't know how much that means to me. No amount of words can express our gratitude to you for all that you have done. We'll never forget you. God bless you."

    Sheila Kiff

  • It really has been a great pleasure dealing and working with you, Olivia.  I wish to thank you, Tom and Hannah for all your hard work in trying to help me. I have taken the liberty of attaching a little award for you, to show my appreciation.

    Peter Croughton

  • 'Initially I was wary of getting involved in litigation.  I'd heard it could take years and I worried it would rake up painful memories for my family and I;  However, Flora, our main contact at Bolt Burdon and Kemp was clear, efficient and genuine from the beginning.  Bringing this case against the medical team responsible gave us a more positive way of dealing with this and will now help us make a life for our child.  I would recommend Bolt Burdon Kemp and particularly Flora without hesitation.

    Elaine and Ish

  • "Claudia was kind to my family on the phone. It was terribly hard for mum to give her statement and Claudia assisted her writing it sympathetically which removed a great burden.”

    Rebecca Woods

  • Sezan was really nice, she was very good with me and understood what a difficult time I was going through with the cancer diagnosis, she was really understanding and arranged for me to have some money sooner than I should – I am really grateful for that.  I was kept up to date and well informed.


  • “We would like to express our sincere thanks to you for all your hard work, kindness and support through this last couple of years of getting me the compensation.”

    Mrs Brown

  • Tom was utterly brilliant, nothing was too much for him, this was a difficult time for me and he was amazing.

    Paul B

  • In my opinion you are wonderful, not just because of the outcome of my case but because of how supportive you were to me.


Read more testimonials


Do I have a medical negligence claim?

If you consider that you or anyone in your family have suffered injury as a result of sub-standard medical treatment, you could be entitled to make a compensation claim for the injuries and financial losses suffered. To successfully bring a claim we will need to obtain medical evidence to demonstrate that:

  1. The medical professionals who treated you (or failed to treat you) owed a duty of care which was breached by following a course of action not supported by a reasonable body of medical opinion.
  2. As a result of the breach of duty, you have suffered injury and financial loss.

Subject to proving the above, we will proceed with your compensation claim.

How do I make a medical negligence claim?

1.Get in touch

For a free initial consultation, contact our medical negligence team on 020 7288 4800 or complete our online medical negligence enquiry form [insert link].

 2. Funding options

We’ll help you determine the best funding arrangement for you. Read our legal fees guide to find out more about the different funding options available.

 3. Medical records

We’ll request copies of your medical records to identify incidences of substandard treatment.

4. Expert opinion

If your medical records support your claim, we’ll instruct a medical expert to examine you and provide a report on the harm caused by the negligence.

5. Letter of claim

Once we have received supportive evidence from the medical experts, we will write a formal “letter of claim” to the medical professional(s) responsible for the substandard treatment.

Can I claim against the NHS, GPs or Private Hospitals?

Negligence can occur at any stage of medical care, from an initial GP appointment, to post-referral treatment from an NHS consultant or department or within a private hospital or their treatment facilities. In each of these cases, a specific process will need to be followed by our expert team to investigate and set out your complaint and establish whether you have a viable claim.

How much compensation will I receive?

If you are successful with your medical negligence claim, you will receive compensation for both the injuries and the financial losses you have suffered as a result of the substandard treatment.

1.Compensation for pain, suffering and loss of amenity

If you are successful, you will recover compensation for your injuries, pain, suffering and loss of amenity.

The amount will depend on how serious your injuries are, how long you take to recover and how the injuries affect you now.

2. Financial losses

You are entitled to claim for all financial losses that flow from the injuries you have sustained as a result of the substandard treatment.

What are the time limits to make a claim?

Strict time limits apply to medical negligence claims. If missed, this could result in losing the right to claim compensation.

You must issue court proceedings within 3 years of your “date of knowledge”. This is the date when a reasonable person in your situation would first have had knowledge of a potential claim.

Contact a solicitor immediately if you suspect you have suffered injury and loss due to substandard treatment.

Adult claims

If, as an adult you did not have the mental capacity to instruct a solicitor, the clock doesn’t start ticking until you have regained capacity.

Child claims

If the claim concerns a child, then court proceedings must be issued by the child’s 21st birthday.

What happens if my claim is successful?

Protecting your means-tested benefits

Your financial circumstances change when you receive compensation. This means your means-tested benefits may be at risk. You can protect your entitlement by setting up a personal injury trust.

Investment advice

Investing your compensation requires careful thought and specialist advice. We can make recommendations of appropriate advisors on request.


Your medical situation and future prospects may be improved by rehabilitation and treatment. We have arrangements with medical services providers to get you back on your feet as soon as possible.

What Can Medical Negligence Compensation Pay For?

Compensation is there to ensure that you get the support you need in your day to day life following an injury. A good level of compensation can help to ensure that you can access the care and support you need for your individual needs for the rest of your life. 

Compensation can help you to manage:

  • Loss of earnings due to your injury
  • Further treatments
  • Adaptations to your home
  • Care costs
  • Expenses
Who will pay my legal costs?

If you have a claim, we will find a way to fund it for you. The four main types of funding are:

  1. ‘No win no fee’ agreement
  2. Legal Expenses Insurance
  3. Legal Aid
  4. Paying privately

When you win your claim, it is usual for the Defendant to pay most, if not all, of your legal costs. We have a specialist team who work to ensure the costs process is dealt with speedily and to your advantage.

Successful claims with Bolt Burdon Kemp

£70,000 settlement for rogue doctor’s negligence

Our client underwent a surgical procedure by rogue doctor Rod Irvine in 2006. During the operation, Irvine failed to repair bowel incisions, which caused further complications to our client. Irvine was already facing hundreds of claims from previous patients. However, we won the case and negotiated a settlement of £70,000.


Read More Medical Negligence Success Stories