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Military Claims

Service Complaints

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If you have an issue at work that is not being resolved, whether it is with your superiors or colleagues, you may have to consider raising a Service complaint.

The Service complaints process is the military’s equivalent of a civilian grievance process. It can be stressful and time consuming.

Our specialist military claims lawyers can help you through the process and have experience of dealing with a wide variety of complaints at all stages of the Service complaint process, including:

  • Sexual harassment
  • Racial discrimination
  • LGBTQ+ discrimination
  • Career fouling and mismanagement
  • Unfair OJARS and SJARS
  • Service complaint appeals and hearings
  • Applications to the Service Complaints Ombudsman for the Armed Forces.

How we can help

Service personnel can be wary and distrustful of the Service complaints process, and there are some good reasons for this. The way in which the military handles harassment and discrimination claims can leave a lot to be desired. You will need good evidence, guidance and support.

You can be assured that we will handle your case sensitively and confidentially. We can advise you on whether the outcome of your Service complaint will entitle you to bring a civil claim for compensation and, if necessary, take action to protect your legal rights whilst your Service complaint is being investigated.

All our lawyers in the military claim team have specialist experience in dealing with Service complaints. Our Head of the Military claims Group has also given evidence before Parliament as a subject-matter expert, and provides regular contributions to stories in the national press on the welfare of service personnel.

We will investigate your case and collect evidence to prove how your injury happened and the losses that you have suffered. Where we can establish good prospects of success, we will pursue a claim for you to be fully compensated. We will arrange for you to be assessed by experts who will report on your medical condition and the treatment you will need. We will also instruct other experts to advise on your financial losses, the impact on your life and your career.

In addition to a civil claim, you may be entitled to bring a claim under the Armed Forces Compensation Scheme (AFCS), and we can help you with this too.

Time limits

Time limits for raising a Service complaint can be very strict and these are normally three months from the date of the incident that you are complaining about, or six months where your complaint involves discrimination, harassment or victimisation. Where you have suffered a number of incidents of harassment, then the time limit normally runs from the date of the most recent incident. You may be able to bring a Service complaint out of time in special circumstances.

In addition to a Service complaint, there are a number of civil claims that you could bring and these may all have different time limits, so it is important that you get clear advice as soon as possible – preferably at the very start of the process. If you wait until the is finished, it could mean that you are too late to bring a claim for compensation.

If you think you have a claim then please contact us. We work on a no-win, no-fee basisYou can discuss your case with one of our specialist solicitors in complete confidence and without charge.

It takes courage to complain, but you should not suffer in silence.

Meet our Military Claims Team

Gaggan Mawi
Senior Associate – Part of the Military Claims Team
Hannah Swarbrick
Senior Associate – Part of the Military Claims Team
Claire Withey
Associate – Part of the Military Claims Team
Meet the full team

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We’re here to help you.

Want to talk to one of our experienced lawyers? We can call when it suits you for a no-obligation, strictly confidential chat.

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