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Military Claims

Service Complaints

If you would like to raise a military service complaint or you’ve raised one that has been rejected and would like help with the next steps, our solicitors can help. We’ll make sure your concerns are heard and taken seriously.

Contact us for a chat with one of our legal experts to get more information.
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What is a military service complaint?

If you have an issue at work that is not being resolved, whether it is with your superiors or colleagues, you may have to consider raising a military service complaint. Issues such as bullying in the form of harassment or discrimination are serious and you have a right to report it.

The armed forces services complaints process is the military’s equivalent of a civilian grievance process. It can be stressful and time-consuming.

Our specialist military claims lawyers can help you through the process and have experience in dealing with a wide variety of complaints at all stages of the service complaint process, including:

  • Sexual harassment
  • Racial discrimination
  • LGBTQ+ discrimination
  • Career fouling and mismanagement
  • Unfair OJARS and SJARS
  • Service complaint appeals and hearings
  • Applications to the Service Complaints Ombudsman for the Armed Forces.

Why make a military service complaint?

Some service personnel may be wary of or even distrustful of the military service complaints process. The way the military handles harassment and discrimination claims can leave a lot to be desired. You will need good evidence, guidance and support.

You can be assured that we will handle your army service complaint case sensitively and confidentially. We can advise you on whether the outcome will entitle you to bring a civil claim for compensation and, if necessary, take action to protect your legal rights while your military service complaint is being investigated.

How can a lawyer help with a military service complaint?

All our lawyers in the military claim team have specialist experience in dealing with army service complaints. Our Head of the Military Claims Group has also given evidence before Parliament as a subject-matter expert and provides regular contributions to stories in the national press on the welfare of service personnel.

Our team will investigate your case and collect evidence to prove how your injury happened and the losses that you have suffered. Where we can establish good prospects of success, we will pursue a claim for you to be fully compensated.

We will arrange for you to be assessed by experts who will report on your medical condition and the treatment you will need. We will also instruct other experts to advise on your financial losses and the impact on your life and your career.

In addition to a civil claim, you may be entitled to bring a claim under the Armed Forces Compensation Scheme (AFCS), and we can help you with this too.

If you think you have a claim then please contact us. We work on a no-win, no-fee basis. You can discuss your case with one of our specialist solicitors in complete confidence and without charge. It takes courage to complain, but you should not suffer in silence.

Reservist suffers racial harassment

We represented a former sergeant in the Army Reserves who suffered racial harassment and received no support from his superiors. Sadly, he suffered a breakdown that resulted in his medical discharge. He then developed Post Traumatic Stress Disorder (PTSD), meaning he was unable to work at all.

Our client raised a military service complaint that was rejected, so he appealed to an appeal panel and later to the Service Complainants Ombudsman for the Armed Forces. He succeeded in proving some allegations but was not compensated for his injuries.

To support him, we brought a claim under the Protection From Harassment Act in the civil courts. Despite our client’s success in the early stages of the process, the Ministry of Defence wouldn’t accept his claim for harassment entirely.

The case went to trial and eventually settled, meaning our client secured compensation that allowed him to move forward.

Read Story

Meet our Military Claims Team

Gaggan Mawi
Partner – Part of the Military Claims Team
Hannah Swarbrick
Senior Associate – Part of the Military Claims Team
Claire Withey
Associate – Part of the Military Claims Team
Meet the full team


Our Insights

Hannah Swarbrick writes for Forces Net, 4 May 2024

By Hannah Swarbrick
Ahmed Al-Nahhas quoted in PinkNews, 26 April 2024

By Ahmed Al-Nahhas
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