Website Privacy Policy
Analytics
When you visit our site, we use a third-party service, Google Analytics, to track the pages you visit, we will also track your activity on the site via Google Ads Tracking and Facebook Ads Pixel (these may be used for retargeting you with relevant and useful resources and content), based upon your interests (all data is anonymised).
This website uses Mouseflow (https://mouseflow.com), a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out at: https://mouseflow.com/opt-out/.
We would sometimes use tracking tools to view the number of visitors to various parts of the site.
This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
If we do collect personal data through our website, we’ll be upfront about this. We’ll make it clear when we collect personal information and we’ll explain what we intend to do with it.
Our website will never
- Share any personal information with third parties.
- Share any personal information with us, unless you have given us permission to collect this data.
- Use any personal information to send you marketing materials.
Cookies
We use a cookies tool on our website to gain consent for the optional cookies we use. Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool.
Customise your Cookie Settings
Purpose and lawful basis for processing
The purpose for implementing the above is to maintain and monitor the performance of our website and to constantly look to improve the site and the services it offers to our users. The lawful basis we rely on to process your personal data is either Article 6(1)(a) of the GDPR, for example when we require your consent for the optional cookies we use, or Article 6(1)(f) which allows us to process personal data when it’s necessary for our legitimate interests. For example in order to maintain the integrity of our IT systems and the continuity of our business.
What are your rights?
As we are processing your personal data for our legitimate interests as stated above, you have the right to object to our processing of your personal data. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.
Data Protection Complaints
The Data Use & Access Act 2025 (DUAA) amends, but does not replace, the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA) and the Privacy and Electronic Communications Regulations (PECR).
The DUAA 2025 requires us to take steps to help people who want to make complaints about how we use their personal information. We confirm we will acknowledge any such complaints within 30 days and respond to you without undue delay.
Please contact us if you:
- have any questions about this policy or how we use your personal information
- would like to report a breach of this policy.
- Would like to raise a complaint about our handling of your personal information.
For further information, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation and how the DUAA 2025 affects you.
If you are not satisfied with our handling of your data, you can ask the ICO to consider a complaint. The ICO are the independent body responsible for overseeing data protection in the UK. Please contact the ICO directly to clarify whether you can have your complaint considered. The details are as follows;-
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Normally you would need to refer a complaint within 3 months of your last contact with us. Full details regarding time limits are available from the ICO.
