The first step is a conversation. There are no forms to complete, no documents to gather, and no legal terminology you need to learn beforehand. You can tell us what happened in your own words, at your own pace. If you need to contact us on behalf of a loved one, we are used to helping in these situations too.
We know that in the early stages, the practical worries can feel just as pressing as the legal questions. You may be thinking about how to fund care at home, whether you can afford time away from work, how to manage a child’s ongoing therapy, or how the family will cope financially in the years ahead. These concerns are part of the picture from the very first call, and they help us understand where support may be needed most urgently.
You will have a consistent point of contact throughout the life of your claim. You will not have to repeat your story to different people each time you get in touch, and you will not be passed between departments. That continuity matters, particularly in medical negligence claims where the investigation may extend over several years.
Whether it is visiting clients at home to ease the burden, being available outside standard hours for reassurance, or arranging conversations around medical appointments and fatigue, we are here when it matters most. We know from experience that compensation is only part of the answer.
If you are already represented but feel that your claim is not receiving the specialist attention it needs, you can still speak to us. We can review the position, explain what has been done so far and give you a straightforward view of your options. Speaking to us does not commit you to changing solicitors.
Once we have a clearer picture, we will begin gathering the evidence needed to investigate. With your consent, we can request medical records, GP notes, hospital records, scan reports and any other documents that help build a full timeline of your care. We take responsibility for this work and keep you informed as the picture develops. Following your initial call, we will ask your consent to gather the relevant records, review those with you, and then advise whether independent expert opinion is needed.
Because medical negligence cases turn on expert opinion, we will usually instruct independent medical specialists in the relevant field to review what happened and give their view on whether the care fell below the expected standard. Instructing an expert and receiving their report takes time, but we will keep you informed throughout so you always know where things stand.
Many medical negligence claims are funded on a no win, no fee basis. This means you do not pay our fees if the claim is unsuccessful, subject to the terms of the agreement. We will explain how funding works in simple language before you decide whether to proceed, so there are no surprises later.
Where the harm is serious and urgent needs have arisen, we will look early at whether an early payment can be sought. An early payment is part of the compensation paid before the claim finally settles, and it can help put important support in place sooner, whether that is rehabilitation, therapy, care, equipment or adjustments at home.
