When you get in touch, we will start by listening. You can tell us what happened in your own way, without needing to understand the legal issues or have every detail to hand. We will ask only what we need to form an initial view and to understand what life looks like for you now.
In a serious spinal injury case, the immediate practical pressures can be just as important as the legal questions. You may be thinking about rehabilitation, whether your home will still work for you, how care will be arranged or what the injury means for your family’s finances. These concerns help us understand where support may be needed most urgently.
You will have a consistent point of contact throughout your claim, so you are not repeating your story to different people or wondering who is handling what. That continuity matters, particularly in cases that unfold over several years.
We work closely with case managers, medical experts, and organisations such as the Spinal Injuries Association, so that the legal case sits within a wider support network. We also handle child spinal injury claims. If you are a young person with a spinal injury, or a parent supporting a child, the same specialist team is here for you.
Once we have a clearer picture, we can begin gathering the information needed to investigate the claim. With your agreement, we may obtain medical and rehabilitation records, details of the incident and any other evidence that helps explain how the injury occurred. We will take responsibility for this work and keep you informed as the evidence develops.
We will also look ahead. Serious spinal injuries can affect many parts of life in ways that are not always clear at the outset, so it is important not to make assumptions about future needs too early. We may work with independent specialists to understand your recovery, the support that could help you live more independently and the financial provision that may be needed over time.
If you are already represented but feel that your claim is not receiving the specialist attention it needs, you can still speak to us. We can review the position, explain what has been done so far and give you a straightforward view of your options.
We will talk you through the cost of making a claim before you decide whether to proceed. Many serious spinal injury claims can be funded through a no win, no fee agreement. We will explain clearly how this works and answer any questions you have.
Where there is an urgent need for care, rehabilitation or suitable accommodation, we will consider whether an interim payment can be requested. An interim payment is part of the compensation paid before the claim is concluded, and it can help put important support in place sooner.
