In a situation like this, communication is key and they both updated me at regular intervals even when there was nothing to update. This helped reassure me that the silence of waiting for third parties to reply was normal and nothing out of the ordinary.
Both Ruth and Hannah are very professional but at the same time, they have a very down to earth and friendly demeanour to them. I felt very comfortable talking to them and I felt I could trust them. I had the odd health problem during the case and they were very good to accommodate and reschedule meetings and appointments around my hospital admissions and sickness.
Just want to say a big thank you for all the time and effort you have put into this case for me. I probably wasn’t this easiest person to work with due to being away etc and again I thank you for your patience. Its been a pleasure and I’m very happy that I was pointed in the direction of Bolt Burdon Kemp.
“I would like to give a massive thank you to Rhicha Kapila, Charlotte Norton who throughout my claim were absolutely fantastic! From start to finish I was fully informed and totally cared for. I would (and have) recommend Bolt Burden Kemp to anyone requiring legal help.”
Thank you for the manner in which my case was dealt with and for your guidance and support throughout. Not an especially comfortable process for me but the better for your clarity and professionalism and excellent communication.
Firstly, I wanted to thank everyone which was involved in my case at Bolt Burdon Kemp, for all you have done for me and for my family.
I cannot thank my solicitor Claudia Hillemand enough. I have been really impressed throughout with the balance between professionalism and sensitivity she showed us . I really appreciate her efforts, patience regarding my case. I am very pleased with the result and the way it has been achieved.
Claudia was always available when I needed to contact her and take her advise.
So once again, thank you very much Claudia and the rest of the team!
I would like to take this opportunity to say how much my husband and I appreciated Ipek’s professionalism, communication skills and, not least, the care and attention she devoted to my case every step along the way from its inception to its conclusion.
“Hi Zahra, I think I will struggle to put into words my gratitude to you. You have been amazing from the first minute of contact. The world is a much better place to have you in it. Your compassion, empathy, understanding and guidance means the world to me. Thank you so so much. You have a very special gift and you will help so many”
“Abbie you have worked so hard for me, I would recommend you to anyone. You have been brilliant. Thank you.”
“Thank you so much for your hard work and dedication to my daughters case. You clarified many grey area of confusion that were left by the hospital in question and from your findings you have enabled my family to go forward with clarity and positivity. I would not hesitate to recommend Bolt Burdon Kemp to friends and colleagues in the future. Caroline Klage and Suzanne Trask are a credit to the firm.”
I just wanted to say thank you for all your help and support over the past 18 months.
Your patience, understanding and hard work has helped me to believe that I could win my case. It’s only ever been about being brave enough, having the strength and courage to survive and fight for what happened to me as a child.
Thank you for fighting for me.
“Dear Zahra, thank you for your kindness and patience in dealing with my brother’s case. I know he feels justice has been done. We shall always be grateful to Bolt Burdon Kemp for taking on the case at a time when no-one else would become involved. Be assured of our gratitude for all the work you did”.
Ben has been outstanding in his approach, communications, advice and options for us. As we live in New Zealand where distance and time differences are obstacles, Ben has kept us up to date throughout our case. His professional attitude and personal approach has been exemplary and we have felt comfortable in our conversations with him. A credit to Bolt Burdon Kemp. We are extremely happy and satisfied with the end results of our claim, and will recommend your company to our friends and colleagues. You are a professional and caring company.
“Thank you so much for all your hard work and the fantastic result you achieved. I am full of admiration for you and your team for the work you do. Your kindness and support to both of us has been outstanding. We would have found the whole bitter struggle with the Church very difficult without your support.”
Please note these comments belong to “Theresa, child abuse client’s mother”.
Ben brought the claim to fruition in a diligent, timely and courteous manner. His professional and measured approached allowed me to make the correct decisions based on his expert advise, in which he set out all the legal options in user friendly language. I felt that he really was on my side and accordingly got me the best settlement available.
Mr. Pepper continued to give the superior service that we had come to expect from your firm. His updates to us on the progress of the claim were timely accurate and courteous. We very much felt that he was ‘on our side’. Having set out all legal scenarios for us we found his advice in all matters to be sound and logical. I found Mr. Pepper’s approach and attitude to our claim to have been of an exceptionally high standard. He is diligent and conscientious with a firm grasp of the law and an ability to convey often complex matters in an easy to understand way. He is to be commended for the manner in which he brought our case to completion and for the compensation he secured on our behalf. Please convey our sincere thanks to him. To receive the interim payments when we did was very much appreciated. We also appreciated the way our potential liability for medical expenses was explained and handled. In conclusion we can say that we were extremely happy with Bolt Burdon Kemp in general and with the solicitors assigned to us in particular. We would have no hesitation in recommending your firm to our friends and colleagues.
“Thank you again for your help on this matter, your guidance and advice have been invaluable. It has been a pleasure working with Bolt Burdon Kemp and I will be sure to recommend your services should the occasion arise.”
Ipek exceeded my expectations. The service I received from Bolt Burdon Kemp was absolutely excellent. I was always kept up to date with everything and was always informed about what the next steps were. All my questions were always answered without hesitation. I couldn’t have hoped for a better or more friendly service.
Ipek, thank you for your hard work. My words fail me to express how grateful I am to have been in your professional hands. It’s a good relief for justice to take place. Even though I will not forget the pain at least I am happy with the results and grateful for your hard work. As a customer I applaud your hard work and trust in your organisation.
“Cheryl was fantastic and I would have to say her whole team (lawyers and support) were just great. I couldn’t have asked for a more professional and empathic team”.
I am happy to have the opportunity to stress how much it meant to us to have Dino to help guide and advise us on the claim through a very difficult time for my family.
He was, first and foremost, genuinely kind, considerate and understanding along every step of the claim process, he clearly explained every aspect of the claim so we were in no doubt of the process.
We were regularly and promptly updated and always given a realistic forecast regarding its conclusion.
A real gentleman, we would like to thank him for all his help and wish him all the very best for the future.
The service we received was first class.