‘Initially I was wary of getting involved in litigation. I’d heard it could take years and I worried it would rake up painful memories for my family and I; However, Flora, our main contact at Bolt Burdon and Kemp was clear, efficient and genuine from the beginning. Bringing this case against the medical team responsible gave us a more positive way of dealing with this and will now help us make a life for our child. I would recommend Bolt Burdon Kemp and particularly Flora without hesitation.
Niamh went above and beyond to keep me informed, calling me abroad, accommodating my turbulent lifestyle, Niamh was fantastic, she exceeded my expectations.
Serving as a Reservist I was injured due to the collapse of a ladder, while working for my unit. Bolt Burdon Kemp came highly recommended by a friend and lived up to that recommendation!! From start to finish, Kate Roos was a pleasure to deal with, putting up with my questions and providing me with frequent updates. She was always realistic and reigned in my enthusiasm, but was firmly on my side during the negotiations!!! I had never considered litigation before and would wholeheartedly recommend Bolt Burdon Kemp to my service colleagues.
Thank you for all you do. You have gone beyond what I feel you should do to make it alright for us and I thank you for that.
I have no hesitation in recommending Bolt Burdon Kemp as the legal firm any serving or veteran service personnel should contact in the event that they may need to take legal action against the MOD. From initial contact, to my case being resolved almost 5 years later, every person I have dealt with at the firm, from reception staff to partner level, have been professional, courteous and above all respectful and understanding with all aspects relating to my case.
On a more personal note, I wanted to express to you my deepest and warmest thank you for what has been an exceptional outcome and unwavering job well done. It is always a pleasure to work with and align with individuals that hold a similar set of values and determination to see something through. Your support and mentorship over the past years has been second to none and demonstrates a morale justice that extends beyond business. I would also like to forward that sentiment to your team who have supported you and I throughout.
Marlon has been really compassionate and understanding and has at all times taken my feelings into consideration. He has been an excellent communicator.
I would like to thank everyone at BBK for everything that you have done for me…..in particular Siobhan, Selina and Jonathan. While money can never erase what happened it does go some way to bringing some kind of closure and recognition from the school of what happened. Thank you all so much.
“Zahra surpassed every expectation I have ever had and is truly a credit to your firm. Her work ethic and dedication has been exceptional.”
“This whole experience has had an overall good effect of closure, allowing me to proceed with the rest of my life without this skeleton in the cupboard affecting my life in so many ways. Emily was particularly understanding in helping and guiding me through very painful emotional trauma for me. Always making sure I knew that I could indeed call her at any time, should I need help support and guidance. I really did think that this case would be thrown out, thus affirming that I really didn’t matter but that hasn’t been the case, and I thank all of you for that. I have nothing but praise for Bolt Burdon Kemp.”
“Both my mum and I want to thank you for your professionalism and dedication. Despite the difficult circumstances of going through a claim, I felt reassured and supported the whole way. Thank you for also being a pleasure to work with!”
“Siobhan, just thought I would say hi and show you something I am attaching a photo of my little family with our own little house, I’ve lost 8 1/2 stone and things are finally amazing. I couldn’t have achieved any of this without your help and I will always be grateful. Thank you so much again.”
You always dealt with everything with sensitivity and made an unpleasant period of recollection much more bearable. I always felt confident that you were doing your absolute best and pushing for the best possible outcome for me.
I was put in touch with Zara Awaiz-Bilal and immediately understood how caring, empathetic and professional she was in her job nothing was too much trouble for her, she even contacted me when she was away in Scotland on holiday as I had a question.
I was nervous at first, sharing my ordeals with a female solicitor. However, after the 1st few phone calls and emails, I felt at ease and relaxed about talking with Miss Sheriff. She was comforting, reassuring, realistic and put my mind at ease. She managed expectations, explaining thoroughly the claim in detail. I wouldn’t hesitate to use her professional services in future.
As you can imagine the decision to contact yourselves and then speak to a complete stranger about what had happened was not one I relished. When Emily first called me I was very soon put at ease by her easy manner and complete professionalism… As a result of her hard work and tenacity the defendant has settled the claim at the first opportunity… I am convinced that the work Emily has done and more importantly the way in which she has dealt with me in such a positive and understanding manner has helped significantly.
My wife and I can’t thank the BBK team enough, especially Claire, Rhicha and Charlotte who took on my case to closure, all three ladies have always been throughout my claim, professional, understanding, diligent, caring and honest at all times, a true credit to the firm, I was recommended to use BBK by a friend and I would also give BBK my full recommendation to any one reading this.
The team kept us fully informed throughout the case with clear explanations as to case status and implications of decisions we had to make. We truly felt that we were always given very clear information and the best advice, we were always kept fully informed. We always had the opportunity to ask questions and responses were very quick when we did.
Thank you again
You have been tireless in your efforts to establish the facts… you have handled the case as “de-stressfully” as possible to myself… Once again I would like to thank you for your assistance… Without your help I would not have had any redress.
Raquel Siganporia and Alex Dabek were exceptional and stood out as being able to deliver a professional service whilst being able to balance a personal approachable rapport required when dealing with Victoria and our family. Nothing seemed too much trouble when dealing with this complex case and they went the extra mile to deliver an exemplary service at all times.
Abbie Hickson has been outstanding in every way throughout my involvement with her. I found her to be always contactable and if not a very quick return call as soon as she became available, I have been treated sensitively and always kept informed at each stage of the way. Procedures have been explained in a way that was easier to understand.