Mr. Pepper continued to give the superior service that we had come to expect from your firm. His updates to us on the progress of the claim were timely accurate and courteous. We very much felt that he was ‘on our side’. Having set out all legal scenarios for us we found his advice in all matters to be sound and logical. I found Mr. Pepper’s approach and attitude to our claim to have been of an exceptionally high standard. He is diligent and conscientious with a firm grasp of the law and an ability to convey often complex matters in an easy to understand way. He is to be commended for the manner in which he brought our case to completion and for the compensation he secured on our behalf. Please convey our sincere thanks to him. To receive the interim payments when we did was very much appreciated. We also appreciated the way our potential liability for medical expenses was explained and handled. In conclusion we can say that we were extremely happy with Bolt Burdon Kemp in general and with the solicitors assigned to us in particular. We would have no hesitation in recommending your firm to our friends and colleagues.