Testimonials

We believe that our clients are as critical to our success as we are to theirs. Given the nature of our work we believe the BBK client-solicitor relationship is much more than a business partnership. It’s a shared journey and often a very personal experience.


Just ask our existing clients…

  • We feel the service we got from Claudia was substantively excellent… we were made to feel like we had people on our side who believed in our case from start to finish.

    Claire

  • Chloe kept us fully informed throughout the case with clear explanations as to case status and implications of decisions we had to make.  We strongly felt that we were always given very clear information and advice such that when we made decisions, we were fully informed.  We always had the opportunity to ask questions and Chloe responded very quickly when we did.  Chloe also very kindly kept us on track with regard to timelines.

    Eileen

    Thanks again for your efforts on my behalf Ahmed. You have changed my life and revitalised my hope for my long-term future.

    Former Sapper, Royal Engineers

    “Zahra has been extremely supportive and understanding throughout the duration of my case. For the first time in my life I felt that I was being taken seriously and that gave me the strength and the courage to see my case through to the end. Zahra explained everything to me about what my case would involve and she was always on hand to answer any questions that I had. My case settled out of court and I was able to walk away knowing that I had found some justice for the girl I once was. With the help and support of Zahra and her team, I was able to stand up for myself and start to release some of the guilt and the shame that I never should have experienced. I would like to take this opportunity to thank Zahra and her team for all of their hard work. I can now look forward to a brighter future. A future without guilt and shame. Thank you so much for helping me to reclaim my life”.

    Sam

    I would like to offer my sincere thanks to the Bolt Burdon Kemp team, especially Rhicha, who took on my challenging case. You, Rhicha, have always been professional, understanding, diligent and mindful at all times.

    you guided me in the most sensitive of ways through legal jargon and processes and I never once did not feel fully informed.

    Your belief in my case helped me on a personal level. I have no words to express how thankful I am to you, so thank you from the bottom of my heart for getting justice for me and changing mine and my family’s lives.

    THO

    May I take this opportunity to inform you, how happy I am to have Marlon Ellis…as ‘my man’ in your firm. Since your firm took my case on and even at enquiry level…I knew I’d chosen the right legal team for me..why? Because Marlon is simply brilliant at what he does..his communication skills and attitude are great. BBK have already worked wonders for me in terms of empowerment and recovery, Marlon has played a massive part in this and my story.

    Raymond Charles

    “Zahra has helped Paul from beginning to end in such a kind, caring and professional way and if I could I would sing her praises from the highest roof top!

    He was very apprehensive at the beginning but Zahra was brilliant from the very first meeting. She rang him and kept him informed all along – never let him down with dates and appointments (so many people have over the years) and kept him up to date at every stage. She gave him the options at various points along the way good and bad and was kind and caring but always in a professional manner. Paul over the months gained confidence and became very proactive in his case and this was all down to Zahra. After one or two difficult interviews for Paul she rang him and checked he was okay and always returned his phone calls and messages.

    I know Paul would never have got this far without her kindness and professionalism”.

    Alice

    “Tom was professional throughout.  His demeanor was such that I felt completely at ease and encouraged that he was working with my best interests at heart”

    Ms Taylor

    “Zahra worked incredibly hard to ensure my expectations were met and kept me well informed with telephone calls and emails throughout the process of my claim. I was always kept in the loop and was made to feel that my input was important. I was always dealt with in a professional manner throughout and was made aware of time scales. I can now say that we have settled the claim and I am exceedingly happy and relieved. Thanks”

    Vince

    I would like to thank you for taking on my case and guiding me through to settlement. As you know I have found it very difficult, so your support, kindness and professionalism has been invaluable.

    Child Abuse Client

    Many thanks for the update and confirmation of the final details of the case.

    Throughout this whole process you have been amazingly supportive and understanding of how difficult Nick has found this experience. It has made a huge difference to both of us that you have been able to run through things firstly with myself, as I am sure you are aware Nick does struggle with understanding and communicating things.

    It has taken over 2 years to go through this process, and I know there were points when Nick and I both felt there would not be a positive outcome. When these times have come Nick has spoken to yourself and you have reassured him that there was something to fight for. We can’t thank you enough for the time and what has felt like a personal interest you have taken in Nick’s case. I honestly think if it was not for your positivity he would have given up a long time ago.

    All I can say personally, is thank you for all of the hard work you put in and also the amazing team you put together to help us with this outcome.

    It does not take away any of the pain, heartache or hardship we went through, but it does mean life going forward will be easier. It also proves that sometimes you don’t have to take “it’s just one of those things” comments just because you are dealing with a big organisation.

    Once again Alex thank you so much and it would be lovely to meet up for lunch when we are next “in the City”.

    Jo and Nick

    Medical Negligence Client

    I am so grateful for what the whole team at Bolt Burdon Kemp has done for me. I thought my future was non-existent after suffering terrible abuse at the hands of my primary school teacher. I went through hell and back again but after contacting David, he assured me that I would gain my future back again. At some points I struggled and thought is this really worth it, but the outcome I have received has been life changing and I can know focus on my future and gain some of the lost time back. I want to say a huge thank you to David McClenaghan for getting the outcome that you did and thank you from the bottom of my heart

    Claire

    I would like to offer my sincere thanks to Ahmed and all of the team involved in my case as it was their hard work and sensitive handling of my case that lead to this success.

    Medical Officer, RN

    I just wanted to say to you that you have been more help to us than you could ever know.

    When I contacted you two years ago we were both in such a dark and frightening place, we felt powerless and like victims. You believed us and tried your best to get justice for us, you gave us hope when we had none and I will always be so grateful for that.

    Medical Negligence Client

    “Words can never explain how grateful my wife and I have been, are and will be Ahmed for guiding us through a very long, stressful and at times trying case”.

    Sgt, Royal Logistics Corps

    Thank you to Stephanie Price who has made the whole process surrounding my claim easy to understand, has communicated information clearly to me, and has worked hard to attain a successful outcome. Her management of my claim has exceeded my expectations, and her work is much appreciated.

    Annabelle Vaughan

    I am very grateful to Dino for all of his hard work, clear advice, understanding and support. Bolt Burdon Kemp’s approach; from their expert advice, to Dino working on my case in evenings and weekends, has given me both confidence and reassurance throughout the case. The compensation they secured for me will enable me to start the counselling I need and to begin to get life back on an even keel for me and my family.

    Andy

    You Ahmed have always been professional, meticulous, understanding, adaptable and really gone up and above in all aspect of our case and customer care. Not once during your representation have we had to worry or question your ability, directions, guidance or choice of experts or legal representation, which alleviates some of the worry and burden that litigation brings.

    Sgt RLC Military claims client

    “Ipek and Suzanne… have been amazing, extremely empathetic and understanding…I was really amazed.”

    Dorthe Kaehne Schmidt

    HI Abbie,

    Having instructed Bolt Burdon & Kemp it was clear from the outset that they were not only a professional team, they also had genuine concern for the individual that they were working on behalf of.

    My claim was forwarded to Abbie Hickson who guided me through the whole process; listening carefully to understand the circumstances surrounding the claim, offering genuine support to me and my family and ensuring that I was fully informed of what was involved at each stage of the process.

    Abbie is an approachable individual and I personally found it really easy to have an open and honest conversation re the circumstances of events.

    Whilst the circumstances brought back painful memories, it was a pleasure to deal with Abbie and I would have no hesitation in recommending her.

    Mrs L Child Abuse Client