Testimonials

We believe that our clients are as critical to our success as we are to theirs. Given the nature of our work we believe the BBK client-solicitor relationship is much more than a business partnership. It’s a shared journey and often a very personal experience.


Just ask our existing clients…

  • Jessica was great.  Everyone I dealt with was fantastic, contact was good and there was always someone there to answer questions.

    Gary Mitchell

  • Charlotte was all over the admin in this case.  Nothing was left undone.  During the trial she picked my wife and I up every day and took us back – it was a big thing for me to go through this and I could only do it with these two.  The venue for the trial helped too as it was not an intimidating space – we smashed it!!!

    Ahmed was there for me when I was in a really bad place.  He was always in touch and if he knew I was bad he would not hang up the phone until he knew I was okay.  His advice was always sound, at no point did we go down the wrong path.  Whenever I needed to be put in my place Ahmed would do that for me and I needed that.

    Mark De Kretser

    I am very pleased with the outcome of my case, which has been a long and difficult journey for me.  I have unearthed and revisited many painful memories and had to share them with people not known to me.  This required me to build-up a fair amount of trust and confidence that I would be treated with patience and in a non-judgemental manner.  My case has been handled professionally, yet with a great deal of sensitivity and compassion and I am sure that this will be beneficial towards my healing.

    Anonymous child abuse client

    You were excellent in every way.  I can finally get closure on this time in my life.  Your firm and what it achieved for me has enabled my family and I to move forward with our lives – I never thought you would be able to change my life so much.  Hannah Swarbrick went completely beyond my expectations – she was supportive in every way – even when I was not well enough to deal with anything, she would call my wife to check on me.  She went far beyond what her job would expect of her.  She and your entire company are wonderful.

    Mark McAlmont

    You were brilliant.  I had gone to other firms and it was so stressful.  Your firm made it completely stress free, you kept me up to date, fully informed and at no point stressed me out about anything.  I can now get the help I need.  Everyone I dealt with was fantastic – Victoria in particular couldn’t have done anything better.

    Danny Fletcher

    I will, without hesitation, recommend this firm to anyone I know who could use your help.  Kate Roos was really helpful and nice – I felt she listened and actually cared – when you have this type of injury it can be difficult to engage and connect but I found Kate easy to work with and was very impressed with her and in particular her attention to detail.

    EA

    Bolt Burdon and Kemp provided an extremely professional and supportive service throughout, and worked extremely hard to ensure that I received a settlement offer well in excess of my initial expectations.  My solicitor, Hannah Swarbrick, was very pleasant and helpful to deal with.  She took the time to detail and help me understand the process and was exceptionally tolerant and understanding of my frustrations and patiently guided me to the correct course of action.

    Anonymous military claims client

    Thank you for your hard work, dedication, perseverance and care.  You have shown a high level of professionalism and attention to detail.  It’s actually hard for me to believe that it has now all come to an end.  I hope this means that we can truly close this chapter and move forward with our lives.

    AM

    With the help and support from your company, in particular Olivia, who was just incredible at every stage, I’ve managed to take my life on a completely different path and I can’t thank you all enough.

    You were all so compassionate and handled my case with respect and consideration and exceeded my expectations on every level.

    Please don’t ever underestimate the difference you can make to people’s lives by doing what you all do, keep supporting people like myself because you really can help victims put their life back together, and for that, I shall always be eternally grateful.

    Child abuse client

    After receiving the compensation I decided that because the trauma as a child had such a large impact on my life I decided to use the money to change my life again, I left a 30 year career in the printing industry and used the money to go back to college and retrain to become qualified within the financial industry and that’s just what I’ve done.

    With the help and support from your company, in particular Olivia, who was just incredible at every stage, I’ve managed to take my life on a completely different path and I can’t thank you all enough.

    You were all so compassionate and handled my case with respect and consideration and exceeded my expectations on every level.

    Please don’t ever underestimate the difference you can make to people’s lives by doing what you all do, keep support people like myself because you really can help victims put their life back together, and for that, I shall always be eternally grateful.

    Anonymous abuse client

    My solicitor, Gaggan, was fantastic.  She couldn’t have been more helpful towards me.  My mental health did take a turn for the worse dealing with this case and she recognised this very quickly and even contacted a charity on my behalf to get me help.  Something I will always be extremely grateful for.  With this case being difficult for myself to go through I was dealt with fantastically and courteously.  People showed patience towards me and was extremely helpful at every step.

    Anonymous military client

    During the time we worked with your company everyone we worked with gave us 100% .  I can’t think of anything that could have been done better or differently.  Hannah and Josh were excellent in both attitude and attention.  We couldn’t have asked for more.  I think you exceeded our expectations and on behalf of myself and my family would once again like to thank everyone for all their hard work.

    Anne

    I would say I received first-class help and that Bolt Burdon Kemp did a brilliant job.  Hannah Swarbrick and Ahmed Al-Nahhas deserve special mention for working tirelessly to ensure that my claim was settled and that I was compensated for my injury.  From start to finish those two were always available to assist me with any query that I had, communication was excellent and always on time, they were helpful, they offered me great advice, they were friendly and I felt absolutely supported throughout the whole process.

    Samuel former Lance Corporal, Royal Engineers

    Rebecca was good as gold, she helped me a lot and kept in touch regularly.  5 stars all round.

    JH

    Beth and Susan [Slattery] were amazing.  They were both really sympathetic in their dealings with me which was much appreciated.  I felt that the service was excellent, they kept me informed throughout.

    Mike E

    Hannah, I cannot thank you enough for the services that you have rendered on my behalf.

    Your legal expertise and professionalism went beyond my expectations throughout the course of my case.

    I am very happy we managed to settle the claim to my satisfaction.  Thank you.

    B.A. – Former Private

    Thank you again for all your help Danielle, for your professionalism and guidance, you have been a pillar of support, I don’t know how we could have got through this without you.

    Child Abuse Client

    I am more than happy with the tremendous service your firm has provided to me.  Definitely I will recommend your firm to family and friends.  You have been so helpful all of you and not to forget Hannah, Ahmed and everyone who was involve on my case.  To be honest, your firms performance has not only exceeded my expectations but also your legal expertise was second to none.  Am really glad that I choose your firm to represent my claim.

    Latif Juma

    Kate was amazing and really understanding, she kept me up to date and was totally reliable – if she said she was going to do something, she did.

    Military Claims Client

    Ahmed, we would just like to express how grateful we are for yourself, Gaggan and Charlotte for all of your hard work and time you have spent on my case.  We really appreciate everyone’s effort in making my case have such a positive outcome.

    KR