Victoria was very professional, she was the stand out character in the whole thing. She answered any questions I had quickly and thoroughly. I couldn’t fault the service.
Gaggan was great and the whole team were amazing. I felt that everything was handled very professionally at all times and everyone was very supportive. My expectations were managed well and I was never given any false hope of what could be achieved. Every time a thought popped into my head about what was going on, I would receive a call or email that day, almost telepathic. At no point did I feel let down or pushed. The way in which my case was handled was perfect, I was impressed with everyone I dealt with.
The service was First Class, I have no complaints at all. Emma, and Selina were really good. They kept me up to date.
Emily was fantastic, she was very thorough and was always looking at all angles to get justice for me. I felt really positive about the firm in general. I felt the management of the firm was excellent during these COVID times. There was regular communication and updates sent to me particularly regarding fees. I could not fault Bolt Burdon Kemp in this difficult time for all. Dealing with Bolt Burdon Kemp has allowed me to reflect on how little my previous firm did and how ineffective they were compared to BBK. I am very grateful to the firm for taking it on for me and I feel that their motives were genuine to proceed on my behalf.
Julie (sister of Nina)
As with many other families who experience loss of a loved one, we were devastated when we suddenly and traumatically lost my sister, following her many years of pain and suffering. At such a traumatic time in our lives, and with the ongoing effects of our loss, we found the team at Bolt Burdon Kemp to have the empathy and warmth that made such a legal process bearable. They were in contact regularly, at appropriate times, to keep us informed about any developments or simply to let us know what they were doing. Throughout our journey with Bolt Burdon Kemp we felt supported by them. They handled situations with sensitivity when they had to give us difficult information. At all times they were professional but we did not feel we were dealing with a large, distant, corporate organisation, but with individuals who cared about us and the impact events had on us. We would not hesitate to recommend the team. Throughout the process, all members have shown professionalism, excellent communication and efficiency. The medical and legal experts chosen by Bolt Burdon Kemp are highly skilled, knowledgeable and professional. My sister's medical history was complex and Bolt Burdon Kemp were painstakingly thorough in their approach. As circumstances would have it, due to a path taken, unwittingly, by my sister many years before and although we had a strong case, the law did not allow us to proceed. The Bolt Burdon Kemp team continued to ensure that we had all the information and support we needed so that we are now enabled to pursue different paths in order to obtain an outcome in the future that will allow us some peace.
The service was brilliant. I was kept up to date and there was always someone to speak on the end of a phone or email. I was kept fully informed all the time. I cannot single out any one person because the whole team were amazing. When one person left, another took over with no breaks, introduced themselves and the whole process was smooth and seamless.
Tommy and Kathleen were both brilliant. The whole case was not the laborious task I thought it was going to be, they made it easy and relaxed as much as they could. I dealt with Kathleen for 2-3 years in the beginning of my case and she was kind, compassionate, always kept me informed and was excellent at keeping in touch. When Tommy took over my case, he did exactly the same.
Ahmed gave me clear and precise advice, his communication was good and Charlotte was always very quick to respond to me. They both listened to my input and at no time did I feel overpowered. I was kept fully up to date with what was going on and everything was explained clearly to me. All of them including Gaggan were very professional.
Jessica was superb, I have nothing but good things to say. She was helpful, considerate and compassionate.
Dino was amazing. He was really responsive at all times and provided a faultless service. I have nothing but excellent feedback because he was absolutely brilliant. If I can ever do anything to support Dino and the wider purpose, I would gladly help. Susan was also absolutely fantastic in getting my damages released so quickly.
Tommy was an approachable and gentle man. I felt so comfortable with him and was able to talk to him about everything – there was no judgement. When I met him in person I instantly liked him, I knew he was perfect for this case. All of the people involved in these cases love Tommy because he is so nice and really genuine. I knew if I needed anything I could ask. Kathleen was also really lovely. I was particularly pleased to be asked by the firm what form of communication worked best for me. I felt that reflected a flexibility you don’t often see. I am glad it is all over now.
I would like to say one last thank you to Bolt Burdon Kemp, Selina Westrope, David McClenaghan and in particular, Zahra Awaiz-Bilal, for all their help and hard work on my case. Without Zahra's persuasive negotiating skills in receiving compensation and an apology letter (over 45 years late perhaps) from the Scout Association as well as the sensitive, professional and thorough manner in which she dealt with myself and my witnesses, none of this would have been possible.
Heather was excellent. In fact excellent is not a strong enough word to describe her, she was always available and kept me informed throughout my case. Hokman was very good too. BBK are excellent. They really are fantastic and I couldn’t have asked for any more. They are in tune with people and their specific issues and they have restored my faith in solicitors.
Bethany was always available to talk to me. She had great communication and gave me peace of mind. BBK made the process really painless and easy. I couldn’t fault the service, it was excellent.
Bethany was absolutely phenomenal, I cannot speak more highly of her. On the day of the settlement hearing she just took charge, only using the barrister if she needed backup. She really impressed me that day. Her negotiation skills were fantastic and she communicated everything to me at all times. At no point did I ever feel that my trust in her was misplaced. I would not hesitate to recommend the firm, this experience has given me more clearance in my head than the criminal trial ever did.
Michael was always in regular contact throughout and positive. I always knew where we were with the claim. Everything went smoothly.
Emily was superb and really wonderful. She not only helped me in the claim but helped me with my mental health too. She made me feel better about myself.
Josh was really nice to me and very patient. The service I received was brilliant and I would highly recommend the firm, particularly to anyone suffering from the same pain condition that I have – CRPS. Susie in the costs team was also brilliant.
Jessica was absolutely brilliant, she was really caring. She helped me, talked to me and listened to me. She fought really hard to get me as much as she could.
Danielle was really good with handling my case. She provided very good service, was efficient and kept her cool with me which may not have always been easy.