Testimonials | Page 3 of 43 | Bolt Burdon Kemp Testimonials | Page 3 of 43 | Bolt Burdon Kemp

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We believe that our clients are as critical to our success as we are to theirs. Given the nature of our work we believe the BBK client-solicitor relationship is much more than a business partnership. It’s a shared journey and often a very personal experience.

Just ask our existing clients…

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Siobhan, without a shadow of a doubt provided me with exceptional service. My case went on for a while but Siobhan was on it the entire time - even when I wasn't. She made sure her contact with me was balanced - not just emails but calls too. It was never overwhelming and she was kind and warm always.

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Bolt Burdon Kemp should always keep it's human side as this made such a big difference in the handling of my case. Abbie was professional and never let me down. She is a credit to your firm. David was also great and highly intelligent - I would describe him as an enigma wrapped up in a mystery!

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The service from Bolt Burdon Kemp was really great. The whole Military team were fantastic and everyone was really reassuring - I trusted everybody. Claire was very good and I also worked with Victoria who exceeded my expectations.

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Zahra definitely exceeded my expectations. She was incredible throughout, very supportive and efficient. Zahra was very sensitive to my case and what I had been through.

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Jessica was incredibly professional - everything that could have been done was done. She was sensitive and responsive - my whole case was handled well from start to finish.

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Siobhan was brilliant from the first day I met her. Not only did she put me at ease, she was very conscious of doing this for my mum as this whole situation was hard for her she did everything she said she would do. She emailed me and updated me regularly and this was very much appreciated.

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My overall experience with Bolt Burdon Kemp has been fantastic. From the initial letter I received to the conclusion, Jessica kept me informed, she dealt with me sensitively and politely, she did an amazing job.

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The civil side of my case impacted my life much less than the original court case where my perpetrator was sentenced. My biggest fear was that it would drag things up again and cause me further harm but settling outside of court hugely reduced this for me and Bolt Burdon Kemp worked hard to make this happen for us.


It has been a pleasure working with such a good team. The first solicitors that I instructed were paid £50,000 and did nothing I then came to Bolt Burdon Kemp. I really appreciate the belief and hard work that has gone into my claim. It is rare to find such a good team. I am so grateful and happy with the level of service that has been provided to me.

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Katie H

Olivia was superb from day one, she kept me up to date and answered all my questions. I was expecting a long fight to get anywhere in my case but Olivia dealt with it so well. Olivia’s explanation was always easy to understand and she always used plain English to make sure I understood everything. Thanks to Olivia my case was concluded in a much shorter time.

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Ben has exceeded my expectations. He was very consistent and everyone that I dealt with was good.

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When my claim started I was young and found it hard to cope with the suffering I’d endured. Siobhan and Abbie both worked on my claim and were amazing. They were incredibly empathetic, put me at ease straight away, and I felt comfortable speaking to them. They listened without pity, which was important to me. I usually struggle to speak to people about the abuse but I never did with them. I feel their kind approach helped me to face the past and allowed me to begin trusting therapists with my issues, which was a significant step forward. There were a few complexities in my claim, but from start to finish they clearly explained what was happening, and were always happy to answer my questions and repeat things multiple times if I was still unsure.

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I worked with Hokman and Heather and they were all amazing and gave exceptional service. From the start they were very professional and their knowledge and expertise helped me greatly during this time. They were also very caring and considerate to my situation and never made me feel like just another client or just a case for them. I cannot recommend them enough. The whole process could have been very stressful, but I can honestly say that Bolt Burdon Kemp took all the stress away from me and gave me confidence that they would do the best for me. The genuine care they showed not only helped me deal with the case but with navigating a new brain injury too and I am very grateful for all their support.

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Jessica's level of client service was spot on - fantastic and 10/10. She dealt with my case efficiently and quickly and she exceeded my expectations.

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Brilliant, Zahra was absolutely excellent! She really put me at ease, she dealt with everything really quickly and was so lovely.

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Jessica Standley exceeded my expectations! She was fantastic , very professional , helpful and understanding. Jessica made the whole process easy and handled everything well and in a very good time scale.

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I dealt mostly with Hannah and she was amazing – informative and supportive of me and my health – everything that could be done was done. She kept in touch with me and went above and beyond to help me. Special thanks also needs to go to Ahmed, and Laura (counsel) who were also  amazing.


Victoria and the team did an exceptional job, providing a level of expertise and empathy that was reassuring throughout. The level and clarity of communication was excellent, as was the ability to assess the right people to support the case. Through this and their diligence they greatly reduced our stress levels and achieved an outstanding result.

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Russell Dawkins

Bolt Burdon Kemp organise everything - provide an expert legal team, ensure your expert witness is focused, understandable to you and the court and keep you involved at every step. Believe me when I say that a medical negligence claim isn’t any fun. You need someone to manage your case and ensure justice is done. Rhiannon at BBK was dedicated and determined, cool under fire, and knew my case inside out. My barristers were absolutely behind me all the way. I had great faith in the team I had.  God forbid I need their Med Neg lawyers again.. but if I did I’d certainly use BBK.  

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Joshua and Ben dealt with me originally and they were great. They were very responsive and really good at pushing the other side and kept my case moving forwards. Charlotte then took over my case and she was also excellent. She was equally as responsive and effective in progressing my case. I also want to mention Michael who I was surprised to find that he was a paralegal at the time as he was just so good. He went above and beyond his position, I was very impressed by him. I always felt I was in good hands with all of the team and they made it very stress free for me.

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