Testimonials

We believe that our clients are as critical to our success as we are to theirs. Given the nature of our work we believe the BBK client-solicitor relationship is much more than a business partnership. It’s a shared journey and often a very personal experience.


Just ask our existing clients…

  • Abbie was excellent.  I found her to be very responsive and she was always on hand to answer queries whilst being polite and pleasant.  She answered every one of my questions which is unusual in one person, in my experience.

    SL

  • Emily was fantastic.  She explained everything really clearly, step by step and put no pressure on me to make decisions.  She made sure I fully understood everything that was going on and took the time to email me the information and gave me time to think.

    Abuse Client

    “I should like to thank you for all of the work that you have done on my mother’s behalf in respect of this claim and add that she has expressed her delight in the offer made.”

    Michael Pollak

    My case was handled sensitively and with understanding. Dino and Danielle were both brilliant, Danielle in particular was superb – She went over and above in helping me, particularly in drafting my letter, she went out of her way to do anything she could.

    Anonymous

    Raquel, it was an absolute pleasure to work with such a highly skilled and professional team so competently led by you.  It is good to know that such expertise and outstanding client care still exists.

    Chris Patridge

    Bolt Burdon Kemp have been dealing with my daughters claim since  2015 and all staff have been wonderful, in particular Claudia Hillemand who I have been dealing with for the last 18 months. She is very far removed from your traditional stuffy solicitor, she is caring and personable and has made an emotional and difficult  process run as smoothly as she could. This has been a huge help to us as reliving such a bad period in our life has not been easy.

    She has put us in touch with a whole team of professionals who invest their time and energy in my daughter and who have made a significant difference to her quality of life, these are all, including Claudia, our own team of superhero’s. None of this would have been possible without her.   My wife and I consider her a friend as well as our solicitor.

    Parents of a child with brain injury

    Siobhán was amazing, she gave me exceptional service and I was really happy with the result.

    TR

    Rebecca was brilliant – a tough cookie with a heart of gold – she was really good throughout.

    LC

    My expectations were exceeded in the way I was treated throughout the whole process and the empathy shown by all at Bolt Burdon Kemp.  The level of understanding was very reassuring.  The level of kindness and patience Kathleen Hallisey expressed was far beyond expectations.

    PH

    Siobhan was absolutely fantastic throughout, it was a long drawn out process but she never gave up, she kept going until she succeeded, so happy and would recommend her to anybody.

    AB

    Alex Dabek was fantastic, at the worst time of my life she helped me with everything, especially in my own language, that was amazing.

    Agnieszka Rajch-Karpinska

    Siobhan was excellent, she was empathetic and passionate but always balanced.  She made a really difficult process very easy for me.  She radiated confidence and experience and that filled me with confidence to keep moving forward.  I was worried that this process was going to take so much time for me to deal with but Siobhan promised me she would only get in touch if she needed me and she stuck to that and made the whole process much less stressful than I expected.

    LM

    Susie, the lady who did the money, was brilliant at letting me know what was going on.

    JB

    Rebecca was brilliant, the whole process has helped me immensely.  The counselling I got changed my whole way of thinking – I used to think it was normal to have such massive ups and downs but you and the help I got changed my thinking.  The money has helped too, I have been on holiday which was amazing and I could not have done that without your help. Anyone else you can help in my position is fantastic.

    JB

    Without a doubt you exceeded my expectations.  Rebecca was amazing, her service has been fantastic.

    Mr P. M.

    After being offered £10,000 by the Armed Forces Compensation Scheme for my injury I contacted BKK for their help.  Rhicha took on my case and from the onset I felt assured that I had the very best person representing me.  Standing by me every step of the way there was never a moment where I didn’t know what was going on.  Every development in the case was explained in a way that was straight forward and easy to understand.

    I am especially grateful for the emotional support and understanding Rhicha gave to me during the most sensitive and traumatic parts of the case; my welfare was put before anything else.  Often ringing Rhicha out of hours, she would always answer with kind words, reassurance and empathy.

    Rhicha’s pure professionalism and expert knowledge, without a doubt won me this case against the MOD.  Settling at a JSM for a life changing amount, that would not have been achieved without her.

    If I was in the unfortunate position to go through this process again, BKK and in particular, Rhicha Kapila would be my first choice and I would highly recommend her services.

    Anonymous

    I first approached Bolt Burdon Kemp after initially finding out I was being medically discharged from the army and from the word go they were highly professional, understanding and reliable.  Kate Roos in particular was fantastic throughout the whole process keeping me updated and at ease when I needed it the most.  Thank you very much and I highly recommend to anyone reading this!

    Former Private

    Thank you for all your support and hard work on my case.  The company have been outstanding.  I would like to thank yous from the bottom of my heart on how much this has had a more positive outlook on mine and my family life.  Keep up your work ethics as it shines bright.

    Christopher Young

    Rhicha and her whole team gave exceptional service.

    Chris Payne

    I would like  to take this opportunity to thank you for your support and advise.  You are always available when I needed for help and am so grateful for your dedication and hard work.

    Absolutely it’s been pleasure and a joy working with you.  Am more than happy for the settlement claim offer and without you, it would have been really hard for us get the amount we have been offered.

    I would definitely recommend you and your firm to friends and family.

    You have changed my life completely and I thank you from the bottom of my heart.

    Thanks again Hannah, you are a star.

    Mr Mahomed