Testimonials

We believe that our clients are as critical to our success as we are to theirs. Given the nature of our work we believe the BBK client-solicitor relationship is much more than a business partnership. It’s a shared journey and often a very personal experience.


Just ask our existing clients…

  • Joseph Carr gave me exceptional service, he always kept me informed and I was very happy with the outcome.

    Anonymous

  • I feel it would be unfair to single anyone out, every single person I dealt with handled my case quickly, courteously and professionally.  Kate carried that service on.  I have already recommended BBK to two of my friends and will continue to do so.

    Edward

    It was all really well handled – I was quite slack as I was pregnant for most of the process but Olivia was really good at catching up with me to make sure things progressed and kept me informed.

    AM

    Claire was fantastic, very professional, available to answer any query I had, whenever I needed her and was always happy to help.

    KA

    Tom took over and did a great job, as did Susan Slattery as it came to an end – really pleased with all of them.

    Emma Ayres

    Sharmin initially then Siobhan and Susie when dealing with bank/payment stuff – exceptional – they all made it really stress free – I was worried about starting this as thought it would be a lot of grief but totally stress free.

    Anonymous

    “When I was injured, I did not know what legal options I had.  A friend put me in touch with Bolt Burdon Kemp and from that point on it has been a very pleasant experience.  BBK have been professional throughout and handled everything with minimal input required from myself, producing a very positive result”

    Private in the Reserves

    I developed the long-term pain condition CRPS as a result of an accident and was wary of litigation as the condition is complex and poorly understood.

    I am very pleased that I went ahead, and that I chose BBK to represent me.  Ben Pepper and Amber Lawler have clear experience in dealing with cases involving CRPS and were fantastic at guiding me through the process.  I was updated regularly and I have really benefitted from seeing the specialists that were involved in the case.

    CRPS is a condition which requires a careful approach to ensure the most appropriate medical specialists are consulted, something which Ben and Amber worked hard to ensure.

    My case has recently settled and I am very happy with the outcome; I would have absolutely no hesitation in recommending BBK to others in a similar position.

    CK

    “Horatio’s Garden Salisbury as so grateful to Bolt Burdon Kemp for their very generous sponsorship of the Summer Fundraising Weekend.  Their generosity has covered all the costs of the weekend enabling the charity to raise the vital funds needed to provide events and activities for patients at Horatio’s Garden at the Duke of Cornwall Spinal Treatment Centre.  People who have experienced spinal cord injury face long stays in hospital and Horatio’s Garden gives a place of sanctuary and distraction away from the clinical environment.  Thank you to everyone at Bolt Burdon Kemp for helping so much with the fundraising.”

    Dr Olivia Chapple

    Founder and Chair of Trustees

    I contacted multiple solicitors when searching for someone to represent me.  The professionalism of the BBK team stood out instantly.  They kept this professionalism throughout the whole case, which lasted a number of years.  Special thanks goes to Ben Pepper for managing my case.  He kept me well updated, well advised and was a pleasure to deal with.  I would recommend Ben without hesitation.

    AT

    Thank you and your team for everything that you have done for me and my family over the past three years, although it has been in difficult circumstances, it has been a pleasure working with yourself and your colleagues.

    Former Able Seaman

    Thank you for everything you have done.  You not only did the most professional job you could have, but you soothed my anxiety without knowing after each phone call, you were sensitive, polite and so understanding and you listened to me which means more.

    A Former Gunner

    I lost my son in the most devastating way in a road traffic accident.  He was 16 years old.  I got in touch with Ben Pepper at Bolt Burton Kemp.  From the first conversation with Ben I felt so comfortable.  He guided me through every step of the civil claim.  I was never left wondering what was going on.  He also offered me support through my grief, listening to my sadness on the phone.  I cannot thank Ben and the whole team at Bolt Burton Kemp enough for their hard work and constant determination to resolve my claim.  Thank you to you all.  I would highly recommend them.  Thank you again.

    Joanne Okeefe

    Firstly, I would like to thank David McClenaghan for his initial help with my case, which was then passed to Joseph Carr who has handled my case.

    I was very impressed with the professional way in which Joseph handled my case from the outset to the very satisfactory outcome.  At all times through our many telephone conversations and our meeting with him at your offices Joseph was so very understanding and compassionate at some difficult times during my case.  Joseph kept me informed at all times how things were progressing and was very good at explaining any complex details or wording to me.  I built up a good rapport with Joseph over the time that he was dealing with my case.

    The way that Joseph handled everything helped me to make it less traumatic for me.

    I would definitely recommend your company.

    I cannot think of anything further to say to improve your excellent service.

    Mr JR

    I wish to thank you from the bottom of my heart for all the assistance and support you have given to me during this time.

    As you are aware i have had dealings with numerous lawyers over the years throughout my business and personal life.  It’s without question that you and your company are the best I have ever dealt with and I will have no hesitation in recommending you to others.

    Anonymous

    Ipek Tugcu she was so helpful and very understanding in a very difficult time.

    Mr S Jennings

    Many thanks Alex. You have been a star. Certainly made the correct choice in contacting you. Can’t thank you enough.

    Chris M

    I cannot express my gratitude to you both for all your hard work over the past 3 years, I’m glad I found an amazing team able to take on my case and help me win with an outcome I am over the moon with.

    Former Gunner

    I approached BBK just after my Armed Forces Compensation Scheme claim had been refused at tribunal.  My case was far too complex for me to prove negligence on my own, even with the help of forces charities.

    From the outset it was clear that my claim would take time, compounded by the fact I was still and am currently still serving, also still receiving medical treatment.  I knew the treatment I received while in Afghanistan for a newly presented illness was negligible and BBK took the case on and from there they handled my case brilliantly.

    I knew I was in good hands.  This is not a firm that overloads its staff.  The team I was dealing with were always on hand for updates and seemed genuinely concerned when treatment wasn’t working for me or I was having a bad time and compassion goes a long way in my book.  They were always professional but always understanding and adaptable to my needs.

    I quickly learnt that this is a firm that likes to get things done so we’re on my wavelength.  It’s key to keep things moving so swift responses to their questions and keeping them updated at all times was important to me as it makes their job easier being updated along the way rather than chasing people.  Claims can be time critical so it’s key to stay on top of it.

    Making a claim against the MoD can be a daunting prospect, especially for younger soldiers who may feel they will get in trouble for doing so.  This is not something to worry about, especially when dealing with one of the top firms in this sector.

    The process took time but ultimately was made much easier by the team being so attentive and proactive and would recommend BBK highly to anybody and in fact have on a few occasions.

    Edward

    You were brilliant from day one and I could not have had anyone better fighting my corner.  My experiences through this process have really restored my faith in the legal process.

    James