Olivia definitely gave me exceptional service – the whole thing was handled as efficiently as it could be. I am really happy with service, communication was excellent. I also want to mention Susan Slattery – she was really helpful and kept me informed during the costs process.
Joseph was absolutely outstanding in all ways – he dealt with me from day one all the way to the trial and having that continuity was so important for me. This was an incredibly difficult time for me as I had told no one – he explained everything to me, whenever I needed him, no matter how stupid the question, he was always on the end of the phone. I was very emotional during this process but Joseph linked me up with counselling which has helped enormously – I was petrified about travelling to London from Wales – I was by myself because I had not told my partner – Joseph was brilliant and it was really nice to put a face to the name. I have now told my partner and this was a big deal for me.
Rebecca gave me exceptional service – help was there whenever I needed it. I was always kept informed.
I feel really positive about the way Emily handled my case. She was superb, definitely exceeded my expectations and I couldn’t fault the service. Thank you Emily.
This was a difficult experience for me but Rebecca really made me feel listened to. She was great – I know I was not her only client but she kept in touch, kept me fully informed and up to date and I could not have expected more from her.
I was recommended to contact BBK by a friend, but felt irresolute about making that initial call. I needn’t have. From the onset Ben and Hannah did the most amazing job of breaking down and explaining every stage and process with empathy and sensitivity. Throughout, they emphasised to not hesitate getting in touch should I have any questions or queries. Their approachable, down-to-earth and professional nature made it easy for me to develop a supportive and trusting relationship with them both. I was completely overwhelmed by the amount of work and dedication they put into my case, and for which, I will always be grateful.
My injuries are life-altering, but what Ben and Hannah have done is provided me with closure, along with the opportunity and possibility of building a positive future.
‘Thank You’ doesn’t really feel as though it carries enough weight to show my gratitude for all their hard work and belief, but “Thank you both, you are amazing”.
You and your team have been excellent, diligent and very patient. I’d like to say a huge thank you. Hopefully I never need a solicitor again but if I do it would be a no brainer to proceed with BBK.
Rebecca was absolutely phenomenal, she is a real asset to the firm.
I couldn’t fault anything, I was kept informed throughout. Siobhán was great. I’d also like to give special mention to Harriet and Rebecca who helped a lot.
Kate was really good, I found her really helpful and she kept me informed at all times. Overall I was really happy. The barrister she instructed for me was also really good.
Kate was fantastic, she was more like a friend than a solicitor. She kept me informed all the way through and was really supportive. I cannot fault the firm at all.
Rebecca was great, she treated me so well and was very supportive.
Upon embarking on this journey my prerequisite for a lawyer, was someone who possessed bravery, understanding, skill in identifying and using law to their advantage, character, drive, a strong and open ego, compassion and hunger. You possess all the above and then some! I feel proud to have such a man represent me, in what was going to be and has turned out to be – the biggest fight of my life.
We had a half skeletal corpse of a case when you took it on – with your diligence and skill, we now have flesh, blood, muscles, a heart and strong organs! I truly thank you for this Dino. You left no stone unturned. You have played a significant part in propelling my life, my children’s lives and those who have held me up for the last 27 years.
Joseph and Rebecca were both great. They really supported me throughout this difficult process. Joseph was very responsive and always kept me in the loop the whole time – he really empowered me to face my abuser in court face to face.
Claire was fantastic. I found that she was always accessible, not just in office hours but she would also email me over the weekend too, and this flexibility was very much appreciated by me.
Abbie was excellent. I found her to be very responsive and she was always on hand to answer queries whilst being polite and pleasant. She answered every one of my questions which is unusual in one person, in my experience.
Emily was fantastic. She explained everything really clearly, step by step and put no pressure on me to make decisions. She made sure I fully understood everything that was going on and took the time to email me the information and gave me time to think.
“I should like to thank you for all of the work that you have done on my mother’s behalf in respect of this claim and add that she has expressed her delight in the offer made.”
My case was handled sensitively and with understanding. Dino and Danielle were both brilliant, Danielle in particular was superb – She went over and above in helping me, particularly in drafting my letter, she went out of her way to do anything she could.
Raquel, it was an absolute pleasure to work with such a highly skilled and professional team so competently led by you. It is good to know that such expertise and outstanding client care still exists.