I am happy to have the opportunity to stress how much it meant to us to have Dino to help guide and advise us on the claim through a very difficult time for my family.
He was, first and foremost, genuinely kind, considerate and understanding along every step of the claim process, he clearly explained every aspect of the claim so we were in no doubt of the process.
We were regularly and promptly updated and always given a realistic forecast regarding its conclusion.
A real gentleman, we would like to thank him for all his help and wish him all the very best for the future.
The service we received was first class.
“I can’t thank you enough for everything you and your team have done over the years and for keeping me at arm’s length from all the issues that I know would have otherwise overwhelmed me.
As I always said, this process was never about the money but to make sure the driver was, in my eyes’ held to account for his actions. However, the damages you secured for me are genuinely life changing and, because of that, I feel positive that I can start to put this all behind me now.”
“Dear Jonathan … I am writing to say a huge thank-you, in many ways the biggest thank-you of my life, for agreeing to take on my case and seeing it through to a successful settlement. To say I couldn’t have done it without you is rather stating the obvious but to have someone of your reputation and expertise representing me was doubtless a massive privilege. I want to extend particular thanks for speaking on my behalf at the Case Management Conference [court hearing]… it sounds like you really made a difference there, it sounds like you really understood me as a boy and as an adult and could see just how the abuse had changed things. This personal insight shows me that you really take the proper care and time to understand your client… Many thanks again Jonathan, for doing such special and excellent work, it really has changed my life.”
“Now that my settlement has reached its closure with an offer that has resulted in my extreme satisfaction, I would like to take a minute to thank you.
From day one you have worked so hard for me to get the settlement I felt I deserved and I was so impressed with the way you handled everything and always so very promptly. To put it bluntly, you are a masterful multi-tasker as I know I am not your only client.
Thank you Zahra and your firm Bolt, Burdon and Kemp for all your hard work, expertise, endurance and compassion.”
“I want to thank you so much for everything, I am so glad we found you, because of you, our lives will hopefully be a lot less stressful. Even though it cannot fix my health problems, it at least gives us peace of mind that whatever may happen in the future, we have choices we may never had had before, so thank you again, we appreciate every single thing you have done for us, and I think I speak for both Sean and I when I say, we will miss you. I bet you’ll be glad to be rid of us, I know we have been hard work and you deserve a medal purely for not losing patience with me.”
“Throughout this time you have been professional, approachable and a voice of honesty and reassurance, putting my mind at rest that my case was being handled by the best person for the job.”
“I would like to take this opportunity to thank you most sincerely, for all your hard work, guidance and support throughout the past three years. You were always there to listen and to reassure; open to discussion and where necessary, to guide me in the right direction.”
I can’t thank you enough for your continued support and determination. I couldn’t have done it without you. I am very pleased with the outcome.
All the best for the future.”
“David McClenaghan treated me with such gentle understanding in matters I had struggled to come to terms with all my life. I will be forever in his debt for the outcome he negotiated on my behalf. It has given me hope in life for the first time in many many years.”
“Dino and Bolt Burdon Kemp have been a terrific support, providing solid, well-thought advice during our case and always being available to speak to. I cannot recommend the team highly enough for all they did for us, resulting in a successful and amicable outcome. Thanks so much for all your help and going out of your way to make sure this has gone as smoothly as possible.”
“Thanks again so much. This will hopefully change our lives forever in a good way and I will always be indebted to you for your continued support and encouragement. I really appreciate everything you have done for me. I know at times I’ve been upset but without your care and concern this wouldn’t have been achievable.”
“Thank you so much for all that you have done in the past two years for me, it has been a pleasure to have you working for me.”
“Ben was brilliant, and I found him to be professional, reliable and extremely courteous throughout. He was always easy to get in contact with, and got back to any messages I left very promptly. He seemed to always be on top of everything, and provided updates regularly.”
“From the first time I spoke to you on the phone you were clear, helpful and really professional. I always felt you were available, gave sound advice and whenever you said you would do something you did it. Without you taking on my case I would still be feeling bitter and looking for some sort of unobtainable closure. I’m really happy with the result. It doesn’t change what happened but it feels at last I’m even… I got them back… the wrong has been righted as best it can be.”
“Ipek’s assistance with my Father’s medical negligence claim was second to none, she kept me informed, really progressed matters and showed genuine empathy with myself and my family. Having previously enquired with another firm I was so pleased we chose Bolt Burden Kemp as we weren’t just another number and we felt like we mattered to Ipek & the firm.”
“Claudia was kind to my family on the phone. It was terribly hard for mum to give her statement and Claudia assisted her writing it sympathetically which removed a great burden.”
“On a personal note I would like to thank you for the way you have worked for me and my claim. Your calm professionalism and considerate attitude have made what could have been a traumatic and difficult process as straightforward and clear as I could possibly have wished. You have always been at pains to keep me properly updated and you have also managed to obtain a settlement some way in excess of my expectations, which is a wonderful result.”
I wanted to send a special thank you to you and all at Bolt Burdon Kemp for your continued support and generosity to the Child Brain Injury Trust. It means so much to us and enables us to support many families affected by ABI.
“Ben was really helpful and explained all the information as many times as I needed. He also went to the extra measure of coming to visit me and go through the information with me. In my circumstances and how many years my claim took to settle I needed constant support to keep the case going strong. I appreciate all he did to help conclude this case. He is a credit to your company and anyone would be lucky to work with someone that is very professional but also understanding.”
“Thank you for everything, all your help, understanding and respecting my wishes through my case, one of which was to complete the case as soon as possible. You were always easy to talk to and so polite. You were always very honest and very clear about everything, which give me confidence and trust in you. I can’t describe in words how thankful [we] are and will never forget all the hard work you have done for us.”