Find your Lawyer

Covid-19 update: Business as usual at Bolt Burdon Kemp

Bolt Burdon Kemp continues to remain very much open for business. We are passionate about achieving life-changing results for our clients, providing excellent client care and ensuring you receive the support you need.

We continue to progress our clients’ existing cases and support new clients with their cases.

All of our wonderful people are successfully working from home. We have re-opened our office so that those who need to work in the office are able to do so, in a socially distanced and safe manner. 

Our strategy of working in teams continues to ensure there is always someone for you to talk to. We are using telephone and video-conferencing very effectively. A number of multi-million pound cases have settled since the virus outbreak, using these facilities.

We are determined more than ever that the wheels of justice will keep on turning.

Contact us on 020 7288 4800 or info@boltburdonkemp.co.uk and one of our team will get in touch with you.

Read more from Managing Partner, Jonathan Wheeler

Round the clock support
Won't shy away from difficult cases
Committed to swiftly progressing claims

Stop nuisance personal injury calls and texts!

Almost everyone has received cold calls and spam texts offering help to obtain compensation for a personal injury. These nuisance calls and messages can often come at an inconvenient time and even when an injury hasn’t been suffered or an accident hasn’t taken place.

spam1The number of complaints received by the Information Commissioner’s Office about these calls and texts rose by almost a half between 2014 and 2015.

Not only are these calls and texts tasteless and intrusive, they also create an inaccurate perception of the personal injury claims process and add weight to the so called “compensation culture”.

These marketing methods imply that the claims process is quick and straightforward. This can occasionally be the case. However, there will often be complex legal issues to overcome in order to establish fault and calculate the appropriate level of compensation.

The Personal Injury department at Bolt Burdon Kemp, which is made up of fully qualified solicitors, represents individuals who have suffered catastrophic, life changing injuries. Considerable time, effort and expertise are required in order to bring these claims to fruition. The vast majority of our clients come to us through personal recommendations because of our experience and high quality reputation. At no point do we ever engage in cold calling.

All solicitors are in fact banned from making nuisance calls and texts. Unfortunately, however, claims management companies (‘CMCs’) are not prohibited from drumming up business in this manner.

spam2CMCs work in different ways, but generally they will act as a middle man between you and your solicitor. Their members of staff will often not be legally qualified and will most likely have had very little training. Therefore, the advice that they give you could be wrong or misleading. They could also be based anywhere in the country and so may pass your claim to a non-local solicitor, who you may never meet in person.

Whether the aggressive and bothersome marketing tactics are being made by CMCs or other companies, and whether they are being made to vulnerable injured people or to unsuspecting individuals who haven’t had accidents, these need to stop.

APIL’s ‘Can the Spam’ campaign

The Association of Personal Injury Lawyers (‘APIL’) has launched a social media ‘Can the Spam’ campaign with the aim to help put an end to these nuisance calls and texts. APIL want the government to put a complete ban on this practice.

Here is APIL’s promotional video:

As far as personal injury cold calling and spam texting is concerned, it has to stop

– Neil Sugarman, APIL President.

Until the government ban all cold calls and spam texts, APIL are encouraging members of the public to provide them with details of the companies that they have been contacted by.

APIL will keep a record of the details passed to them so that the worst offenders can be named and shamed. APIL are particularly interested in knowing the following information:

  • The name of the company
  • Whether you received a call or a text
  • Whether it was an automated message or whether you were connected by a person
  • The phone number or whether it was withheld
  • When you received the call

So, the next time you are hounded by unwanted calls or texts promising you compensation for an injury, obtain as much information as you can, send those details to APIL and help ‘Can the Spam’.

Details can be reported to APIL via:

Email: canthespam@apil.org.uk
Facebook: facebook.com/CanThe Spam
Twitter: @APILCanTheSpam
Telephone: 0115 958 0585

I am a Senior Personal Injury Solicitor at Bolt Burdon Kemp. If you or a loved one has suffered an injury as a result of someone else’s negligence, contact me free of charge and in confidence on 020 7288 4815 or at benpepper@boltburdonkemp.co.uk for specialist legal advice. Alternatively, you can complete this form and one of the solicitors in the Personal Injury team will contact you. You can find out more about the team here.

Ben's Recent Posts

Accident Claims
Speeding vehicles in personal injury claims

We all know that driving a vehicle too fast could result in a collision where someone is injured.  A very small increase in speed could…

By Ben Pepper
Accident Claims
Cohabitees now receive the bereavement award following fatal accidents

Today marks a significant step forward in the pursuit of justice for bereaved people following the death of a loved one. Changes to the Fatal…

By Ben Pepper
Accident Claims
Automated Lane Keeping System technology: The road to driverless cars

A significant step towards driverless cars is set to arrive on our roads in early 2021.  The new Automated Lane Keeping System (ALKS) technology enables…

By Ben Pepper

Some of Our Accreditations

See more of our accreditations

We’re here to help you.

Want to talk to one of our experienced lawyers? We can call when it suits you for a no-obligation, strictly confidential chat.

Your browser is out of date. Please update your browser.

This site (and many others) provides a limited experience on unsupported browsers and not all functionality will work correctly or look its best.