Ipek, thank you for your hard work. My words fail me to express how grateful I am to have been in your professional hands. It’s a good relief for justice to take place. Even though I will not forget the pain at least I am happy with the results and grateful for your hard work. As a customer I applaud your hard work and trust in your organisation.
“From the first contact with your firm to the in depth dealings I had with Virginia I was extremely impressed with the professionalism, courtesy and more importantly understanding shown by your team…Virginia was always on hand to answer my calls and it was obvious that she undertook her task with passion and the utmost dedication constantly pushing for the best result possible.”
“I would say from the start that Virginia was very understanding and sympathetic to my needs. She made the process as easy for me as possible (obviously no mean feat considering the details) and even guided me through some tough times during this. Communication was excellent throughout. I couldn’t recommend her highly enough.”
I am so thankful it was you on the end of the phone that day in January 2013 when I called Bolt Burdon Kemp. From that telephone conversation I had with you regarding what had happened to me you have been the BEST you always took the time to explain the process every step of the way, you were so professional and supportive and patient with me and never failed to return a call or email and most of all putting up with my tantrums and tears which I’m ashamed to say there were many.
But as always your were so sensitive, kind, understanding to my needs, so any client who gets you needs to know how lucky they are.”
“I am very happy how Catherine dealt with the case, which exceeded my expectations, the excellent team that was assembled, Catherine kept focus on the details of the case and advised throughout , she ensured that the case progressed and I was kept informed, Also she negotiated a very good final settlement.”
“Cheryl was fantastic and I would have to say her whole team (lawyers and support) were just great. I couldn’t have asked for a more professional and empathic team”.
I am happy to have the opportunity to stress how much it meant to us to have Dino to help guide and advise us on the claim through a very difficult time for my family.
He was, first and foremost, genuinely kind, considerate and understanding along every step of the claim process, he clearly explained every aspect of the claim so we were in no doubt of the process.
We were regularly and promptly updated and always given a realistic forecast regarding its conclusion.
A real gentleman, we would like to thank him for all his help and wish him all the very best for the future.
The service we received was first class.
“I can’t thank you enough for everything you and your team have done over the years and for keeping me at arm’s length from all the issues that I know would have otherwise overwhelmed me.
As I always said, this process was never about the money but to make sure the driver was, in my eyes’ held to account for his actions. However, the damages you secured for me are genuinely life changing and, because of that, I feel positive that I can start to put this all behind me now.”
“Dear Jonathan … I am writing to say a huge thank-you, in many ways the biggest thank-you of my life, for agreeing to take on my case and seeing it through to a successful settlement. To say I couldn’t have done it without you is rather stating the obvious but to have someone of your reputation and expertise representing me was doubtless a massive privilege. I want to extend particular thanks for speaking on my behalf at the Case Management Conference [court hearing]… it sounds like you really made a difference there, it sounds like you really understood me as a boy and as an adult and could see just how the abuse had changed things. This personal insight shows me that you really take the proper care and time to understand your client… Many thanks again Jonathan, for doing such special and excellent work, it really has changed my life.”
“Now that my settlement has reached its closure with an offer that has resulted in my extreme satisfaction, I would like to take a minute to thank you.
From day one you have worked so hard for me to get the settlement I felt I deserved and I was so impressed with the way you handled everything and always so very promptly. To put it bluntly, you are a masterful multi-tasker as I know I am not your only client.
Thank you Zahra and your firm Bolt, Burdon and Kemp for all your hard work, expertise, endurance and compassion.”
“I want to thank you so much for everything, I am so glad we found you, because of you, our lives will hopefully be a lot less stressful. Even though it cannot fix my health problems, it at least gives us peace of mind that whatever may happen in the future, we have choices we may never had had before, so thank you again, we appreciate every single thing you have done for us, and I think I speak for both Sean and I when I say, we will miss you. I bet you’ll be glad to be rid of us, I know we have been hard work and you deserve a medal purely for not losing patience with me.”
“Throughout this time you have been professional, approachable and a voice of honesty and reassurance, putting my mind at rest that my case was being handled by the best person for the job.”
“I would like to take this opportunity to thank you most sincerely, for all your hard work, guidance and support throughout the past three years. You were always there to listen and to reassure; open to discussion and where necessary, to guide me in the right direction.”
I can’t thank you enough for your continued support and determination. I couldn’t have done it without you. I am very pleased with the outcome.
All the best for the future.”
“David McClenaghan treated me with such gentle understanding in matters I had struggled to come to terms with all my life. I will be forever in his debt for the outcome he negotiated on my behalf. It has given me hope in life for the first time in many many years.”
“Dino and Bolt Burdon Kemp have been a terrific support, providing solid, well-thought advice during our case and always being available to speak to. I cannot recommend the team highly enough for all they did for us, resulting in a successful and amicable outcome. Thanks so much for all your help and going out of your way to make sure this has gone as smoothly as possible.”
“Thanks again so much. This will hopefully change our lives forever in a good way and I will always be indebted to you for your continued support and encouragement. I really appreciate everything you have done for me. I know at times I’ve been upset but without your care and concern this wouldn’t have been achievable.”
“Thank you so much for all that you have done in the past two years for me, it has been a pleasure to have you working for me.”
“Ben was brilliant, and I found him to be professional, reliable and extremely courteous throughout. He was always easy to get in contact with, and got back to any messages I left very promptly. He seemed to always be on top of everything, and provided updates regularly.”
“From the first time I spoke to you on the phone you were clear, helpful and really professional. I always felt you were available, gave sound advice and whenever you said you would do something you did it. Without you taking on my case I would still be feeling bitter and looking for some sort of unobtainable closure. I’m really happy with the result. It doesn’t change what happened but it feels at last I’m even… I got them back… the wrong has been righted as best it can be.”