We believe that our clients are as critical to our success as we are to theirs. Given the nature of our work we believe the BBK client-solicitor relationship is much more than a business partnership. It’s a shared journey and often a very personal experience.

Just ask our existing clients…

  • Dear David,
    I just wanted to say thank you for all your help and support over the past 18 months.
    Your patience, understanding and hard work has helped me to believe that I could win my case. It’s only ever been about being brave enough, having the strength and courage to survive and fight for what happened to me as a child.
    Thank you for fighting for me.

    Child Abuse Client

  • “Dear Zahra, thank you for your kindness and patience in dealing with my brother’s case. I know he feels justice has been done. We shall always be grateful to Bolt Burdon Kemp for taking on the case at a time when no-one else would become involved. Be assured of our gratitude for all the work you did”.

    Child Abuse Client

    Ben has been outstanding in his approach, communications, advice and options for us. As we live in New Zealand where distance and time differences are obstacles, Ben has kept us up to date throughout our case. His professional attitude and personal approach has been exemplary and we have felt comfortable in our conversations with him. A credit to Bolt Burdon Kemp. We are extremely happy and satisfied with the end results of our claim, and will recommend your company to our friends and colleagues. You are a professional and caring company.

    Judy & Alec Jones

    “Thank you so much for all your hard work and the fantastic result you achieved. I am full of admiration for you and your team for the work you do. Your kindness and support to both of us has been outstanding. We would have found the whole bitter struggle with the Church very difficult without your support.”
    Please note these comments belong to “Theresa, child abuse client’s mother”.

    Theresa, Child Abuse client’s Mother

    Ben brought the claim to fruition in a diligent, timely and courteous manner. His professional and measured approached allowed me to make the correct decisions based on his expert advise, in which he set out all the legal options in user friendly language. I felt that he really was on my side and accordingly got me the best settlement available.

    Lorna Brennan

    Mr. Pepper continued to give the superior service that we had come to expect from your firm. His updates to us on the progress of the claim were timely accurate and courteous. We very much felt that he was ‘on our side’. Having set out all legal scenarios for us we found his advice in all matters to be sound and logical. I found Mr. Pepper’s approach and attitude to our claim to have been of an exceptionally high standard. He is diligent and conscientious with a firm grasp of the law and an ability to convey often complex matters in an easy to understand way. He is to be commended for the manner in which he brought our case to completion and for the compensation he secured on our behalf. Please convey our sincere thanks to him. To receive the interim payments when we did was very much appreciated. We also appreciated the way our potential liability for medical expenses was explained and handled. In conclusion we can say that we were extremely happy with Bolt Burdon Kemp in general and with the solicitors assigned to us in particular. We would have no hesitation in recommending your firm to our friends and colleagues.

    Derek Brennan

    Again, thank you and Tom for doing an amazing job and making me feel at ease when I came to see you both, you both do a great job in supporting and representing us victims.


    “Thank you again for your help on this matter, your guidance and advice have been invaluable. It has been a pleasure working with Bolt Burdon Kemp and I will be sure to recommend your services should the occasion arise.”

    Oisan Man

    Ipek exceeded my expectations. The service I received from Bolt Burdon Kemp was absolutely excellent. I was always kept up to date with everything and was always informed about what the next steps were. All my questions were always answered without hesitation. I couldn’t have hoped for a better or more friendly service.

    Charlie Webb

    Ipek, thank you for your hard work. My words fail me to express how grateful I am to have been in your professional hands. It’s a good relief for justice to take place. Even though I will not forget the pain at least I am happy with the results and grateful for your hard work. As a customer I applaud your hard work and trust in your organisation.

    Gladys Clarry

    “From the first contact with your firm to the in depth dealings I had with Virginia I was extremely impressed with the professionalism, courtesy and more importantly understanding shown by your team…Virginia was always on hand to answer my calls and it was obvious that she undertook her task with passion and the utmost dedication constantly pushing for the best result possible.”

    Child Abuse Client

    “I would say from the start that Virginia was very understanding and sympathetic to my needs. She made the process as easy for me as possible (obviously no mean feat considering the details) and even guided me through some tough times during this. Communication was excellent throughout. I couldn’t recommend her highly enough.”

    Child Abuse Client

    “Hi Nisha

    I am so thankful it was you on the end of the phone that day in January 2013 when I called Bolt Burdon Kemp. From that telephone conversation I had with you regarding what had happened to me you have been the BEST you always took the time to explain the process every step of the way, you were so professional and supportive and patient with me and never failed to return a call or email and most of all putting up with my tantrums and tears which I’m ashamed to say there were many.

    But as always your were so sensitive, kind, understanding to my needs, so any client who gets you needs to know how lucky they are.”

    Medical Negligence Client

    “I am very happy how Catherine dealt with the case, which exceeded my expectations, the excellent team that was assembled, Catherine kept focus on the details of the case and advised throughout , she ensured that the case progressed and I was kept informed, Also she negotiated a very good final settlement.”

    Patrick Kelleher

    “Cheryl was fantastic and I would have to say her whole team (lawyers and support) were just great. I couldn’t have asked for a more professional and empathic team”.

    Mike Kininmonth

    I am happy to have the opportunity to stress how much it meant to us to have Dino to help guide and advise us on the claim through a very difficult time for my family.

    He was, first and foremost, genuinely kind, considerate and understanding along every step of the claim process, he clearly explained every aspect of the claim so we were in no doubt of the process.

    We were regularly and promptly updated and always given a realistic forecast regarding its conclusion.

    A real gentleman, we would like to thank him for all his help and wish him all the very best for the future.

    The service we received was first class.


    Liam, Child Abuse client's Father

    “I can’t thank you enough for everything you and your team have done over the years and for keeping me at arm’s length from all the issues that I know would have otherwise overwhelmed me.

    As I always said, this process was never about the money but to make sure the driver was, in my eyes’ held to account for his actions.  However, the damages you secured for me are genuinely life changing and, because of that, I feel positive that I can start to put this all behind me now.”

    Mike Kininmonth

    “Dear Jonathan … I am writing to say a huge thank-you, in many ways the biggest thank-you of my life, for agreeing to take on my case and seeing it through to a successful settlement.  To say I couldn’t have done it without you is rather stating the obvious but to have someone of your reputation and expertise representing me was doubtless a massive privilege.  I want to extend particular thanks for speaking on my behalf at the Case Management Conference [court hearing]… it sounds like you really made a difference there, it sounds like you really understood me as a boy and as an adult and could see just how the abuse had changed things.  This personal insight shows me that you really take the proper care and time to understand your client… Many thanks again Jonathan, for doing such special and excellent work, it really has changed my life.”

    Ben MacDonald

    “Now that my settlement has reached its closure with an offer that has resulted in my extreme satisfaction, I would like to take a minute to thank you.

    From day one you have worked so hard for me to get the settlement I felt I deserved and I was so impressed with the way you handled everything and always so very promptly.  To put it bluntly, you are a masterful multi-tasker as I know I am not your only client.

    Thank you Zahra and your firm Bolt, Burdon and Kemp for all your hard work, expertise, endurance and compassion.”

    Lorraine, Child Abuse client

    “I want to thank you so much for everything, I am so glad we found you, because of you, our lives will hopefully be a lot less stressful. Even though it cannot fix my health problems, it at least gives us peace of mind that whatever may happen in the future, we have choices we may never had had before, so thank you again, we appreciate every single thing you have done for us, and I think I speak for both Sean and I when I say, we will miss you. I bet you’ll be glad to be rid of us, I know we have been hard work and you deserve a medal purely for not losing patience with me.”

    Lisa Johnson