We believe that our clients are as critical to our success as we are to theirs. Given the nature of our work we believe the BBK client-solicitor relationship is much more than a business partnership. It’s a shared journey and often a very personal experience.

Just ask our existing clients…

  • I would like to offer my sincere thanks to the Bolt Burdon Kemp team, especially Rhicha who took on my challenging case. You Rhicha have always been professional, understanding, diligent and mindful at all times

    you guided me in the most sensitive of ways through legal jargon and processes and I never once did not feel fully informed.

    Your belief in my case helped me on a personal level. I have no words to express how thankful I am to you, so thank you from the bottom of my heart for getting justice for me and changing mine and my family’s lives.

    Rebecca Thorn CertRP

  • May I take this opportunity to inform you, how happy I am to have Marlon Ellis…as ‘my man’ in your firm. Since your firm took my case on and even at enquiry level…I knew I’d chosen the right legal team for me..why? Because Marlon is simply brilliant at what he does..his communication skills and attitude are great. BBK have already worked wonders for me in terms of empowerment and recovery, Marlon has played a massive part in this and my story.

    Raymond Charles

    “Zahra has helped Paul from beginning to end in such a kind, caring and professional way and if I could I would sing her praises from the highest roof top!

    He was very apprehensive at the beginning but Zahra was brilliant from the very first meeting. She rang him and kept him informed all along – never let him down with dates and appointments (so many people have over the years) and kept him up to date at every stage. She gave him the options at various points along the way good and bad and was kind and caring but always in a professional manner. Paul over the months gained confidence and became very proactive in his case and this was all down to Zahra. After one or two difficult interviews for Paul she rang him and checked he was okay and always returned his phone calls and messages.

    I know Paul would never have got this far without her kindness and professionalism”.


    “Tom was professional throughout.  His demeanor was such that I felt completely at ease and encouraged that he was working with my best interests at heart”

    Ms Taylor

    “Zahra worked incredibly hard to ensure my expectations were met and kept me well informed with telephone calls and emails throughout the process of my claim. I was always kept in the loop and was made to feel that my input was important. I was always dealt with in a professional manner throughout and was made aware of time scales. I can now say that we have settled the claim and I am exceedingly happy and relieved. Thanks”


    I would like to thank you for taking on my case and guiding me through to settlement. As you know I have found it very difficult, so your support, kindness and professionalism has been invaluable.

    Child Abuse Client

    Our client developed a severe wound infection following surgery to his wrist. Our client underwent several wound debridements under a general anaesthetic and further surgical procedures to restore some function to his wrist. This resulted in significant scarring. Our client continued to suffer from pain and stiffness in his wrist and forearm which, in turn, affected his daily activities and his ability to work.

    Throughout the duration of this claim, the Defendant continued to deny that the treatment afforded to our client was in any way negligent or the cause of our client’s injury. Despite the full denial of liability the claim settled for £80,000.

    N T

    Medical Negligence Client

    I am so grateful for what the whole team at Bolt Burdon Kemp has done for me. I thought my future was non-existent after suffering terrible abuse at the hands of my primary school teacher. I went through hell and back again but after contacting David, he assured me that I would gain my future back again. At some points I struggled and thought is this really worth it, but the outcome I have received has been life changing and I can know focus on my future and gain some of the lost time back. I want to say a huge thank you to David McClenaghan for getting the outcome that you did and thank you from the bottom of my heart


    I would like to offer my sincere thanks to Ahmed and all of the team involved in my case as it was their hard work and sensitive handling of my case that lead to this success.

    Medical Officer, RN

    I just wanted to say to you that you have been more help to us than you could ever know.

    When I contacted you two years ago we were both in such a dark and frightening place, we felt powerless and like victims. You believed us and tried your best to get justice for us, you gave us hope when we had none and I will always be so grateful for that.

    Medical Negligence Client

    “Words can never explain how grateful my wife and I have been, are and will be Ahmed for guiding us through a very long, stressful and at times trying case”.

    Sgt, Royal Logistics Corps

    Thank you to Stephanie Price who has made the whole process surrounding my claim easy to understand, has communicated information clearly to me, and has worked hard to attain a successful outcome. Her management of my claim has exceeded my expectations, and her work is much appreciated.

    Annabelle Vaughan

    I am very grateful to Dino for all of his hard work, clear advice, understanding and support. Bolt Burdon Kemp’s approach; from their expert advice, to Dino working on my case in evenings and weekends, has given me both confidence and reassurance throughout the case. The compensation they secured for me will enable me to start the counselling I need and to begin to get life back on an even keel for me and my family.


    You Ahmed have always been professional, meticulous, understanding, adaptable and really gone up and above in all aspect of our case and customer care. Not once during your representation have we had to worry or question your ability, directions, guidance or choice of experts or legal representation, which alleviates some of the worry and burden that litigation brings.

    Sgt RLC Military claims client

    “Ipek and Suzanne… have been amazing, extremely empathetic and understanding…I was really amazed.”

    Dorthe Kaehne Schmidt

    HI Abbie,

    Having instructed Bolt Burdon & Kemp it was clear from the outset that they were not only a professional team, they also had genuine concern for the individual that they were working on behalf of.

    My claim was forwarded to Abbie Hickson who guided me through the whole process; listening carefully to understand the circumstances surrounding the claim, offering genuine support to me and my family and ensuring that I was fully informed of what was involved at each stage of the process.

    Abbie is an approachable individual and I personally found it really easy to have an open and honest conversation re the circumstances of events.

    Whilst the circumstances brought back painful memories, it was a pleasure to deal with Abbie and I would have no hesitation in recommending her.

    Mrs L Child Abuse Client

    I would like to take this opportunity to send my heartfelt thanks to you as from the first contact with you on the telephone, the most sensitive subjects have been made easy with your caring and understanding approach. You secured a significant compensation amount for me and it has now given me an opportunity to make massive changes to my life and my family’s life. I will be eternally grateful to you and your team and I am most humbled to have worked alongside you. A big thank you to you all!

    Mark Redgrave

    The whole team from the beginning to end have offered an exceptional level of service. Stephanie Price, was very commendable in her ability to pick up a case that was half-way through, answering all my queries in a timely and professional manner, expertly steering us to a satisfying conclusion. I couldn’t be happier with how it played out and the service and care my case was given was very high quality, so thank you to the whole team.

    Sam Crowe

    Well I must say, Stephanie Price is a star and there are no words that can describe her. She has done a wonderful job and I would use her any day and time. I would recommend her to everyone, family and friends. I cannot thank her enough; she deserves a medal. She also showed us support as well.

    Clifton Williams

    Thanks Siobhan – I’m sure you get this all the time but it’s really great to meet a lawyer so friendly and approachable!


    Child Abuse Client