Ben brought the claim to fruition in a diligent, timely and courteous manner. His professional and measured approached allowed me to make the correct decisions based on his expert advise, in which he set out all the legal options in user friendly language. I felt that he really was on my side and accordingly got me the best settlement available.
Mr. Pepper continued to give the superior service that we had come to expect from your firm. His updates to us on the progress of the claim were timely accurate and courteous. We very much felt that he was ‘on our side’. Having set out all legal scenarios for us we found his advice in all matters to be sound and logical. I found Mr. Pepper’s approach and attitude to our claim to have been of an exceptionally high standard. He is diligent and conscientious with a firm grasp of the law and an ability to convey often complex matters in an easy to understand way. He is to be commended for the manner in which he brought our case to completion and for the compensation he secured on our behalf. Please convey our sincere thanks to him. To receive the interim payments when we did was very much appreciated. We also appreciated the way our potential liability for medical expenses was explained and handled. In conclusion we can say that we were extremely happy with Bolt Burdon Kemp in general and with the solicitors assigned to us in particular. We would have no hesitation in recommending your firm to our friends and colleagues.
Again, thank you and Tom for doing an amazing job and making me feel at ease when I came to see you both, you both do a great job in supporting and representing us victims.
“Thank you again for your help on this matter, your guidance and advice have been invaluable. It has been a pleasure working with Bolt Burdon Kemp and I will be sure to recommend your services should the occasion arise.”
Ipek exceeded my expectations. The service I received from Bolt Burdon Kemp was absolutely excellent. I was always kept up to date with everything and was always informed about what the next steps were. All my questions were always answered without hesitation. I couldn’t have hoped for a better or more friendly service.
Ipek, thank you for your hard work. My words fail me to express how grateful I am to have been in your professional hands. It’s a good relief for justice to take place. Even though I will not forget the pain at least I am happy with the results and grateful for your hard work. As a customer I applaud your hard work and trust in your organisation.
“From the first contact with your firm to the in depth dealings I had with Virginia I was extremely impressed with the professionalism, courtesy and more importantly understanding shown by your team…Virginia was always on hand to answer my calls and it was obvious that she undertook her task with passion and the utmost dedication constantly pushing for the best result possible.”
“I would say from the start that Virginia was very understanding and sympathetic to my needs. She made the process as easy for me as possible (obviously no mean feat considering the details) and even guided me through some tough times during this. Communication was excellent throughout. I couldn’t recommend her highly enough.”
I am so thankful it was you on the end of the phone that day in January 2013 when I called Bolt Burdon Kemp. From that telephone conversation I had with you regarding what had happened to me you have been the BEST you always took the time to explain the process every step of the way, you were so professional and supportive and patient with me and never failed to return a call or email and most of all putting up with my tantrums and tears which I’m ashamed to say there were many.
But as always your were so sensitive, kind, understanding to my needs, so any client who gets you needs to know how lucky they are.”
“I am very happy how Catherine dealt with the case, which exceeded my expectations, the excellent team that was assembled, Catherine kept focus on the details of the case and advised throughout , she ensured that the case progressed and I was kept informed, Also she negotiated a very good final settlement.”
“Cheryl was fantastic and I would have to say her whole team (lawyers and support) were just great. I couldn’t have asked for a more professional and empathic team”.
I am happy to have the opportunity to stress how much it meant to us to have Dino to help guide and advise us on the claim through a very difficult time for my family.
He was, first and foremost, genuinely kind, considerate and understanding along every step of the claim process, he clearly explained every aspect of the claim so we were in no doubt of the process.
We were regularly and promptly updated and always given a realistic forecast regarding its conclusion.
A real gentleman, we would like to thank him for all his help and wish him all the very best for the future.
The service we received was first class.
“I can’t thank you enough for everything you and your team have done over the years and for keeping me at arm’s length from all the issues that I know would have otherwise overwhelmed me.
As I always said, this process was never about the money but to make sure the driver was, in my eyes’ held to account for his actions. However, the damages you secured for me are genuinely life changing and, because of that, I feel positive that I can start to put this all behind me now.”
“Dear Jonathan … I am writing to say a huge thank-you, in many ways the biggest thank-you of my life, for agreeing to take on my case and seeing it through to a successful settlement. To say I couldn’t have done it without you is rather stating the obvious but to have someone of your reputation and expertise representing me was doubtless a massive privilege. I want to extend particular thanks for speaking on my behalf at the Case Management Conference [court hearing]… it sounds like you really made a difference there, it sounds like you really understood me as a boy and as an adult and could see just how the abuse had changed things. This personal insight shows me that you really take the proper care and time to understand your client… Many thanks again Jonathan, for doing such special and excellent work, it really has changed my life.”
“Now that my settlement has reached its closure with an offer that has resulted in my extreme satisfaction, I would like to take a minute to thank you.
From day one you have worked so hard for me to get the settlement I felt I deserved and I was so impressed with the way you handled everything and always so very promptly. To put it bluntly, you are a masterful multi-tasker as I know I am not your only client.
Thank you Zahra and your firm Bolt, Burdon and Kemp for all your hard work, expertise, endurance and compassion.”
“I want to thank you so much for everything, I am so glad we found you, because of you, our lives will hopefully be a lot less stressful. Even though it cannot fix my health problems, it at least gives us peace of mind that whatever may happen in the future, we have choices we may never had had before, so thank you again, we appreciate every single thing you have done for us, and I think I speak for both Sean and I when I say, we will miss you. I bet you’ll be glad to be rid of us, I know we have been hard work and you deserve a medal purely for not losing patience with me.”
“Throughout this time you have been professional, approachable and a voice of honesty and reassurance, putting my mind at rest that my case was being handled by the best person for the job.”
“I would like to take this opportunity to thank you most sincerely, for all your hard work, guidance and support throughout the past three years. You were always there to listen and to reassure; open to discussion and where necessary, to guide me in the right direction.”
“My thanks to Ahmed Al Nahhas and Sonita Hayward of BBK for their patience, understanding and above all dedicated professionalism. Thank you for helping me get my life back on track!”
I can’t thank you enough for your continued support and determination. I couldn’t have done it without you. I am very pleased with the outcome.
All the best for the future.”
“David McClenaghan treated me with such gentle understanding in matters I had struggled to come to terms with all my life. I will be forever in his debt for the outcome he negotiated on my behalf. It has given me hope in life for the first time in many many years.”
“Dino and Bolt Burdon Kemp have been a terrific support, providing solid, well-thought advice during our case and always being available to speak to. I cannot recommend the team highly enough for all they did for us, resulting in a successful and amicable outcome. Thanks so much for all your help and going out of your way to make sure this has gone as smoothly as possible.”
“Thanks again so much. This will hopefully change our lives forever in a good way and I will always be indebted to you for your continued support and encouragement. I really appreciate everything you have done for me. I know at times I’ve been upset but without your care and concern this wouldn’t have been achievable.”
“Thank you so much for all that you have done in the past two years for me, it has been a pleasure to have you working for me.”
“Ben was brilliant, and I found him to be professional, reliable and extremely courteous throughout. He was always easy to get in contact with, and got back to any messages I left very promptly. He seemed to always be on top of everything, and provided updates regularly.”
“From the first time I spoke to you on the phone you were clear, helpful and really professional. I always felt you were available, gave sound advice and whenever you said you would do something you did it. Without you taking on my case I would still be feeling bitter and looking for some sort of unobtainable closure. I’m really happy with the result. It doesn’t change what happened but it feels at last I’m even… I got them back… the wrong has been righted as best it can be.”
“Ipek’s assistance with my Father’s medical negligence claim was second to none, she kept me informed, really progressed matters and showed genuine empathy with myself and my family. Having previously enquired with another firm I was so pleased we chose Bolt Burden Kemp as we weren’t just another number and we felt like we mattered to Ipek & the firm.”
“Claudia was kind to my family on the phone. It was terribly hard for mum to give her statement and Claudia assisted her writing it sympathetically which removed a great burden.”
“On a personal note I would like to thank you for the way you have worked for me and my claim. Your calm professionalism and considerate attitude have made what could have been a traumatic and difficult process as straightforward and clear as I could possibly have wished. You have always been at pains to keep me properly updated and you have also managed to obtain a settlement some way in excess of my expectations, which is a wonderful result.”
I wanted to send a special thank you to you and all at Bolt Burdon Kemp for your continued support and generosity to the Child Brain Injury Trust. It means so much to us and enables us to support many families affected by ABI.
“Ben was really helpful and explained all the information as many times as I needed. He also went to the extra measure of coming to visit me and go through the information with me. In my circumstances and how many years my claim took to settle I needed constant support to keep the case going strong. I appreciate all he did to help conclude this case. He is a credit to your company and anyone would be lucky to work with someone that is very professional but also understanding.”
“Thank you for everything, all your help, understanding and respecting my wishes through my case, one of which was to complete the case as soon as possible. You were always easy to talk to and so polite. You were always very honest and very clear about everything, which give me confidence and trust in you. I can’t describe in words how thankful [we] are and will never forget all the hard work you have done for us.”
I would like to express my sincere thanks to you for your prompt and very professional service in dealing with my claim. At all times I had complete confidence in the way the matter was handled and it has been a pleasure to deal with you. I would certainly not hesitate to recommend your services.
“Cheers David for fighting my corner, in the biggest battle of my life.
When society let me down, you stood your ground.
I respect you and Jonathan too.
Thank you so much from the bottom of my heart.
Wounds are slowly healing, just having stood up and been recognised gave me a sense of the justice I craved.”
“I would like to say how professional Siobhán has been throughout this case. Siobhán has also handled everything with me in a caring & sympathetic way and has made the whole process much easier for me.”
“We would like to express our sincere thanks to you for all your hard work, kindness and support through this last couple of years of getting me the compensation.”
“Thank you from the bottom of my heart to you, Ruth and Tom for taking on both of my cases. There will always be a special place in our hearts for you.”
“Elaine, many thanks for your work on this case and the calm professional way you have dealt with matters. We really appreciate it.”
“Graham Balchin demonstrated extensive knowledge of his specialist area which he translated into clear advice for us and then negotiated our wishes, achieving a highly satisfactory outcome for us. He has excellent specialist knowledge and skills, and matching people skills.”
“Zahra was incredible. She was attentive from start to finish, was always in contact and gave good advice whenever needed. She was brilliant.”
“Ipek, I would like to thank you for all your hard work in settling this for me; you have been supportive, professional & sensitive throughout & have given me the confidence to pursue justice for what has been a very traumatic & challenging experience & I am so grateful for your efforts.”
“Raquel gave me a very individual service, I never felt like ‘another client’.”
I Just wanted to say a big thank you! to you in bringing our claim to a smooth end. It has taken a big burden off us it’s been a painful three half years for me and my family.
I especially want to say thanks! to Sabrina in the way she had handled our claim, very professional and she had always explained, communicated to me very well.
Sabrina was always available when I needed to contact her and take her advise.
Again thank you both for your time spent and hard work which has brought Justice to our claim.
“From the first phone call Rebecca was helpful and made me feel at ease. The whole process was made a lot easier and Rebecca really put my mind at rest. Every phone call I have made or email she really has gone over what has been expected of her, explaining the terminology or procedures. Thank you so much, I can truly move forward in my life, Rebecca sorted everything and I am so grateful.”
I just wanted to write to thank you very much for looking after X so well and being persistent with her case to bring it to a conclusion.
I think the outcome was very good and she is pleased.
I went with X to the bank last Friday, at her request, to see an advisor; she chose and has agreed a very good and sensible plan for when the money reaches her account.
I reckon things will go well for her.”
“To Zoe Lomax and Philippa Tuckman.
Words cannot express enough my sincere appreciation.
Your professionalism and effectiveness were highly remarkable.
I felt that you considered my case on a personal level more than a client when I asked for your help.You directed me to the right path.
Your approach towards my case was beyond my expectation.
I have no doubt that the successful outcome of my claim was as a result of your Professional understanding adding to you willingness to assist.
I would recommend your team to anyone.
I am writing to thank you for the outstanding work you did for me. Words cannot give my appreciation justice. You were superbly efficient and professional. Your foresight on all matters on my case was truly remarkable. I owe the success and victory of my case to your dedication and perseverance, which you showed throughout the time that you were handling my case. I also want to express my gratitude towards Phillipa Tuckman and her team, especially you, for their support throughout the journey. It goes without saying that I will always refer to your firm if the need ever arises that I shall need any legal assistance again. Once again my heartfelt thanks and appreciation to you all. God Bless you.”
In my opinion you are wonderful, not just because of the outcome of my case but because of how supportive you were to me.
“I should like to thank you for all of the work that you have done on my mother’s behalf in respect of this claim and add that she has expressed her delight in the offer made.”
“I can wholeheartedly recommend Bolt Burdon Kemp, and particularly solicitor Alex Dabek, if you’re involved in any litigation arising out of a medical matter. When my mother fractured her shoulder after falling over in unfortunate circumstances while in the care of a hospital, I was at my wits end and when she died several weeks later, I really didn’t know who to turn to. Then someone recommended Bolt Burdon Kemp and Alex took over my case. She carefully explained each process in a sympathetic and understanding manner and my fear of becoming embroiled in a complicated legal matter soon subsided. It became a completely painless exercise and when the hospital finally admitted liability, the money I received helped to pay for the funeral and burial expenses. If you’re unsure what to do in similar circumstances, I suggest you contact Bolt Burdon Kemp. I can say, with complete confidence, that they will set your mind at rest and offer the best advice.”
Can I first of all take this opportunity to express my very sincere and deep gratitude to you personally for your first class professionalism, help, advice and management of my case…..I thank you immensely and I thank your colleagues at Bolt, Burdon & Kemp.
“This letter should be regarded as appreciation of the services rendered by Bolt Burdon and Kemp solicitors of Islington, London. In particular, the services provided by Philippa Tuckman and Tracy Smith.
My case that is still ongoing was referred by the Royal British Legion in 2007. The prompt response and allocation of my solicitor Philippa Tuckman was seamless and timely. Throughout my legal case I have received a highly professional service at all times. Given the nature of my occupation working for the Royal Navy, Philippa and her team have been considerate and extremely understanding. Her knowledge on Her Majesty’s Forces employment and terms of service are beyond reproach.
Bolt Burdon and Kemp have consistently provided advice in a manner that is understandable, accurate and reliable. Communication has been maintained both electronically, verbal and written. This communication has always been appropriate to my personal understanding of the legal system. This has permitted me to make informed decisions without pressure or uncertainty. I have always felt that my legal team are available to be asked questions on proceedings without feeling out of place.
I have on two occasions made personal recommendations to work colleagues of Bolt Burdon and Kemp services. This I believe is testament to their high degree of service provided to me in my case. I cannot recommend Bolt Burdon and Kemp solicitors enough and more especially Philippa Tuckman and Tracy Smith.”
“Thank you!! You have a way of putting people at their ease. When people are not too sure of themselves this helps 100%. Keep up the good work.”
I would like to say thank you for all your help, kind words and assistance to Cheryl regarding my compensation case. I am very happy with your firm. Bolt Burdon Kemp successfully settled my case. It was a long one, three and a half years but it was worth it.
I would like to express my gratitude and appreciation for your hard work and professionalism. Thank you so much for your patience when I had doubts, worries and questions.
Your optimism, hard work and kind personality made me believe I would win my fight for compensation for my hand injury. I am so happy. I can now get on with my life. You are truly amazing.
Thank you again.”
“I have just got back from holiday, what a nice surprise receiving your cheque amongst all the other unwelcome post! All appears to be in order and I would like to thank both Graham and yourself for your expert help in bringing this lengthy matter to a very satisfactory conclusion.”
“Thank you again for your wonderful professional services… I have been most fortunate in choice of solicitor!”
“Thanks for all of your help, it has been painless and smooth process for which I thank you for your professionalism and your helpful and patient manner.
Furthermore, I have found that you have represented your organisation in an exemplary manner and as a result I would have no qualms about recommending you or other Bolt Burdon Kemp employees to my own family and friends.
I look forward to the process being finalised and receiving the cheque and again I have found that you have battled on my behalf to get the highest possible settlement despite my unwillingness to share my potential losses.”
“I feel good that I found you….so on behalf of Adam and myself let me express our sincere thanks to you and your firm.”
“I’d like to thank you very much for your help in getting my husband some recompense for the horrors that he’s suffered. Your openness and honesty have enabled him to move forward with his life.”
“Please accept my many thanks for all your work in my case against Camden. I am still trying to get my head around it being actually, finally, over – at least as far as the law is concerned; the rest might still take some time. Onwards and upwards, or something like that.
I really do appreciate all the time and work that you put in; the fact that someone ‘outside’ believed in what I was saying was so important and has helped immensely with coming to terms with my past and setting about my present and future.
The financial settlement is obviously helpful; similarly, although it cannot undo the wrongs committed, it goes some way to helping me get back onto my intended path.”
“I have been very impressed with your assistance in a matter that was not straight forward.”
“I would like to take this chance to thank you and your staff for all the good work you have done for me.
Many thanks and all the best.”
“Many thanks for the second time in as many days…it was only when you/BBK took over, that the indescribable stress placed upon our family started to subside.”
“We would like to take this opportunity to thank you for all your efforts in bringing Charlie’s case to a successful conclusion. We have dealt with a few solicitors in the past but none have been as proactive, efficient and organised as you! The knowledge that Charlie’s case was in the hands of such a competent solicitor helped reduce the stress involved considerably. We will have no hesitation in recommending your services in the future.”
“I would like to thank you for your time, effort and help in this matter as I have heard stories that claiming compensation can be a lot of hassle but this was very straight forward. Many thanks.”
“Thank you so much for my cheque I am so grateful to you… I cannot thank you enough…thanks for your help and hard work.”
“We thank you for the excellence with which you have served us personally and as a firm throughout this process.”
“I am very grateful to Bolt Burdon Kemp for all their efforts and hard work in ensuring that the outcome of my very difficult case was fair and just. Special thanks to Stuart Gillings and the Cost Team for their dedication throughout.
I would recommend this firm to anyone whose case is complex and requires a lot of attention to detail. The outcome of my case has made a huge difference to my life.”
“I would like to say thank you for all your help and assistance, you are very good at your job and you kept me informed on a regular basis. At all times I was very happy and confident in you and you made this claim very easy to see through to the end. I will certainly recommend you personally and your company.”
“You are to be commended for your utmost professionalism in handling my case, Oliver…you are incredibly thorough and make no move without all the information at your fingertips.”
“I received the cheque for damages from your cost team recently and would like to take the time to thank Bolt Burdon Kemp for helping me resolve my case with my former employer.
I am extremely grateful for the assistance and support I received during a very difficult period in my life from your Personal Injury solicitor, Marilene Antoni who acted for me and, the marvellous work she achieved in getting justice and finally bringing my case to a close. She was extremely thorough and meticulous in her work and showed considerable understanding and sympathy when dealing with me, otherwise, honestly I really don’t know where I’d be right now…probably in a mental institution.
Marilene is someone who I’d always love to have on my team because she is exceptionally hard working, kind, caring and reliable. I now feel able to close the door on this chapter of my life and move on with my life.
Thank you once again.”
“I am particularly grateful to you and your assistant for your legal advice and help during my CICA case. Your legal directions and advice have helped me tremendously in order to be successful in my case. People like me really appreciate your volunteer works in order to help the public who are poor and have no legal directions.”
“I would like to thank Bolt Burdon and Kemp solicitors for representing me in this case. In particular I wish to thank Philippa Tuckman and Vicki Reid for all the hard work put into my case.
I was pleasantly surprised by how quickly someone was assigned to my military claim and also by how I was kept regularly updated by telephone, E-mail and by post. I also found you to be genuine, polite, approachable and very well informed on each occasion that I corresponded with you and was impressed with the level of customer service you delivered.
Despite the complexity involved in establishing fault due to the prolonged nature of my condition in the military, involving treatment from a number of military and civilian doctors, surgeons and physiotherapists over a number of years, you seemed to know exactly who to approach and how to approach them in order to obtain the documents required to successfully pursue my claim. Again I appreciate that this wasn’t easy, especially when the other side on occasion couldn’t locate records that appeared to be either missing or non-existent, but in spite of those minor setbacks, you were still able to successfully settle my claim.
The settlement itself was a good deal more than I was expecting and due the military settling this matter out of court the settlement process has actually happened very quickly. I would also like to thank Selina and the finance team for their fast response and regular E-mail updates during this settlement process.
Should I ever need legal representation in similar circumstances in the future I honestly would not hesitate in requesting you to represent me again safe in the knowledge that my case would be handled thoroughly, diligently and effectively.”
“You always kept me up-to-date with your actions and explained everything fully to me, and I always felt I was in the best hands – and not to mention the patience and respect you gave me.”
“Thank you for the cheque, it is safely in a high interest bank account now! So I wanted to thank you and your team for the years of hard work you put into my claim.
Thanks to the barrister; Emma who had a child while this was all going on, went on maternity leave then came back and continued with it! To the three lawyers that have come and gone, but especially to the current one; Suzanne.
To the partners who have been in the background and the specialists that included their professional opinions and everyone basically, could you pass on my thanks and best wishes.”
“I would like to send my thanks for all your hard work and efforts on my recent personal injury claim, which recently settled. You were extremely understanding of my personal circumstances and worked with me to make sure that the best possible outcome was achieved. I believe it was in this case.
You made sure that I was offered both physiotherapy and psychotherapy after my accident. You worked extremely hard on my case, and I believe you deserve the highest praise. I was really not keen to pursue the case in the courts, and given this restriction I think you did really well ensuring the highest offer was agreed.”
“I am writing this letter to express my deepest thanks and gratitude to your team. I would like to thank the whole legal and medical teams for all they have done and achieved for my wife.
When my wife was dreadfully affected by the negligence of the hospital a friend of mine recommended Bolt Burdon Kemp. Throughout the case, the whole team has been very kind, supportive and sympathetic and the professionalism that you all have shown towards us has given me the strength to carry on.
Since the case was handed over to Jo Chapman, she has shown great professionalism and worked tirelessly to bring this case to a successful conclusion. When the first offer was made by the Trust, Jo was not satisfied and found another “gear”, strength and courage to continue fighting for my wife and what she believed she deserved.
There are no words that can be used to thank Jo for the tremendous work she has done. She deserves ‘five stars’.
I would certainly not hesitate to recommend your firm to anybody who may find themselves in the position of needing your services. Thank you again for all you have done. My aim in pursing this case was to ensure that my wife would be well cared for for the rest of her life and this has been achieved.”
“I would like to thank you for representing me over the last few years. Moreover, I would like to thank you for your help and patience. I really appreciate all your efforts regarding my case and its successful conclusion.
I will recommend you and your firm to any of my friends who may need your services.
Sincerely, Mr G.K.”
“It seems very unsatisfactory to express this by email. However, please accept our sincere and heartfelt thanks for all of your, Stephen’s and Counsel’s support.
We have been extremely impressed with your professionalism, skill and expertise and genuine desire to help your client.”
Thanks for everything. Your professionalism and expertise were a real benefit to my case. Thanks again and all the best for the future.
“I have been most impressed by the professionalism of the staff at Bolt Burdon Kemp. Cheryl Abrahams and Tracy Smith have been so good at contacting me and keeping me updated with all the details and information I needed. You have made this awkward time seem much easier and I sincerely thank you from the bottom of my heart for all your hard work and I’m so very grateful and happy with the settlement I received. Thanks again.”
“After an accident at my work place I was left incapacitated requiring surgery and eventually unable to return to employment.
I contacted Bolt Burdon and Kemp and was invited to go and discuss my case with Cheryl Abrahams, one of the Solicitors. I was extremly pleased with the service provided from start to finish. I was kept updated at each stage of my claim & whenever I requested information I had a reply within a day,more often within minutes of my query.
I did not have to pay any money at all as this was major concern for me as I was not working. Cheryl explained everything very clearly putting me at complete ease.
Now my case has been won, I will receive all the money awarded and definitely no hidden fees. A totally professional service from begining to end with complete support at all times.”
“Thank you for taking my case on and working hard for me.”
“Having served 17 years in the military I was faced with a medical discharge after being injured. What should have been an easy process was proving to be very difficult and I needed help. Like most I searched the internet until I found Bolt Burdon Kemp.
At the first meeting I was on edge. Not just because of the mental injury (Post Traumatic Stress Disorder), but would a civilian organisation understand the military and mental illness? Thankfully Philippa Tuckman and her team do and within minutes of the first meeting I knew Philippa would watch my back and help me through this minefield of a process.
Throughout the case, Philippa and Tracy knew my limits and knew not to overload me. Some days are worse than others and if it was a bad day they wouldn’t mind explaining things to my partner or to me several times until I understood what was going on. If the next day I still was confused or frustrated, they would go over it again, nothing was too much trouble. They understood how debilitating my illness could be and they would go through things again and again until I was happy in my own mind what was happening.
My case was settled out of court, with Philippa negotiating the best possible outcome, without causing me any further suffering or distress. I know it was a team effort, but I have to give my heartfelt gratitude to Philippa Tuckman and Tracy Smith.
If you are a serving member or a veteran and you need a solicitor, stop searching. You have found one who understands.”
“Keep up the good work for our soldiers.”
“I served our Queen and country in the Brigade of Gurkhas, completing 17 years of loyal and dedicated service. My cause of leaving was ceasing to fulfil Army medical requirements, that is, becoming permanently medically unfit for any form of army service.
After being medically discharged from the British Army in 2006 I felt totally stranded with no support from the Brigade or the British Army.
At around that time I managed to meet Philippa Tuckman. She took my and other Gurkha pension cases to Judicial Review at the High Court at the Royal Courts of Justice. She tried every thing to help.
She also took my personal injury claim against the MOD.
I am very happy with Philippa Tuckman my Solicitor and Bolt Burdon Kemp. Without their support our journey wouldn’t have been successful after my very difficult time. I am therefore very happy with them. Thank you.”
“I would like to thank you for all your excellent assistance in my case. I always felt you had a personal interest in my case and after the 5 long years it made all the difference…”
“I would just like to thank you for your hard work and all the help and guidance you have given me from beginning to end. You made a very difficult and complicated situation very easy and totally stress free.
I do appreciate all you have done for me and am very grateful.
Thank you very much.”
“It is a great relief to have achieved such an outcome…Everyone involved has offered great support and personal service and we are very grateful. We were recommended to you and clearly with good reason.”
“To Bolt Burdon Kemp,
I would like to thank Jonathan Wheeler and his team for representing us in a professional, respectful and sensitive manner throughout our lengthy claim for compensation against a Local Authority which has finally been settled.
We can now put closure to the trauma and move on emotionally.”
“I honestly cannot put in to words how grateful I am to you, for the way in which you have handled the claim. The way in which you have approached the claim in a professional but understanding manner really have been above and beyond what I expected.”
“I really appreciated the way Cheryl Abrahams dealt with my personal injury claim. Cheryl managed my expectations well, was very patient in dealing with my many questions and helped to reassure me when I was anxious. I was treated with dignity and respect. I can’t thank Cheryl and her team enough.”
“Cheryl Abrahams and Tracy Smith are true godsends. They are very professional and I cannot thank them enough.
After five years of suffering debts spiralling, almost losing my house, my marriage and the will to carry on with the immense stress and pressure; they picked me up from a very dark nightmare.
I approached local well established law firms in Bolton to seek help that turned their back on me saying my case was too complex and not strong enough; I found help 220 miles away in the form of Bolt Burdon Kemp.
They understood, they listened. I will never be able to express in words Cheryl’s hard work. Choosing this law firm was the best thing I ever did. It has changed my life. Financially I am now a proud father that can provide for my son and family. I had lost the will to live but because of this Law firm I am stronger person. God bless you Cheryl and Tracey.”
“Thank you once again for handling our case and restoring the damage done to our faith in the legal profession.
We hope that we will not have to seek the services of a solicitor again in the near future but, if the need arises, we will certainly be sure to make Bolt Burdon Kemp our first port of call!”
“I am a lawyer who experienced a traumatic accident with life-threatening injuries. I am likely, perhaps, to be the most testing and critical in the appraisal of her legal team’s conduct; the least likely, perhaps, to be free with praise! In 25 years I have had a wealth of experience of dealing with lawyers, not all of it entirely satisfactory.
With Bolt Burdon Kemp, however, I was extremely impressed by the relaxed and friendly but highly efficient and business-like manner in which Cheryl Abrahams and her assistant, Tracey, dealt with my case. I felt everything was pitched and poised beautifully in dealings with experts and opponents and the settlement was swiftly and nicely closed.
The legal issues and law were explained lucidly and succinctly; the experts well-chosen, professional and personable in their own right. Trauma for anyone is difficult and I was touched and most grateful, particularly, for the sensitivity shown by all the members of the team who played a role in the settlement of the case. I would recommend this legal team without reservation.
Thank you sincerely.”
I’ve been extremely impressed with your work and couldn’t be happier with the outcome – thanks for your considered approach and hard work – it’s been much appreciated.”
“Very quick and impressive assimilation – no wonder you win most of your cases.”
“It was a real pleasure working with you over the last year and I wish to thank you for all your efforts in keeping me informed at all times, for your availability to me, your willingness to explain things and for your open mind. I think we will be speaking later in the day, but should we not, I wish you a lovely (relaxing) weekend. You deserve it!”
“I just wanted to say a huge big thank you to you (Cheryl Abrahams) and Tracy (Smith) for all your hard work on my case. I am delighted with the result and I am relieved that the case is over and I can move on. You were efficient, professional and clear in your advice which I really appreciated. From the start I felt confident and I knew that my case was in safe hands.
Thank you so much! I will not hesitate to recommend you and your firm in the future.”
“I would like to take this opportunity to thank your company for all the help in obtaining a settlement… [you] always knew where my case was, what the next step would be and always had a plan B… I will always recommend your company as the very best one could deal with.”
“The first time we met you Jo (Chapman), both Brian and I came away from that meeting confident and happy that you were the right person to represent Danny (in fact I can recall saying “Boy, I’m glad she’s on our side!”).
Our judgement was not misplaced. You’ve been absolutely brilliant! The outcome is the best we could have hoped for. Although no amount of money can compensate Danny for what he has lost, what it does do is secure his future, which in turn takes a great weight off my shoulders, and gives me peace of mind.
You don’t know how much that means to me. No amount of words can express our gratitude to you for all that you have done. We’ll never forget you. God bless you.”
“I am writing to express my thanks for all the hard work you Cheryl and Tracy put into achieving a satisfactory outcome to my case. From your first contact I felt at ease and was impressed by the professionalism shown during the process. I hope not to need your services again in the future, but rest assured if I or members of my family were to be placed in a similar situation you would be the first person I call.”
“Philippa, I have nothing but praise for you and your team. I do honestly feel like your only client as your team’s professional conduct is outstanding and you can quote me on that.”
“Can I just say thank you for working so hard for me in relation to my complaint, I am of no doubt that it was as a result of the diligent work done by you and your team which has brought the matter to a more than satisfactory conclusion for me.”
“Thank you once again for all your help and efficiency, it is very much appreciated.”
“I would like to say that I am very pleased with the full amount you helped me to achieve. I am very happy and I thank you all for your help and kindness.”
“I just want everybody to know how patient you were and that you were looking out for my care and got me the best treatment. I’m 99 percent better than I was and with your help and the fact that they admitted they had messed up I have a different outlook on life and I can start my life again. Someone was always on the other end of the phone. Many thanks.”
“I have now received the final cheque. Thank you so much for all your efforts in this matter; it has been a pleasure dealing with your company. I am currently dealing with other solicitors regarding other matters and I wish they were a 10th as efficient as your company has been. Many thanks once again.”
“To all the staff at Bolt Burdon Kemp Solicitors – for your kindness, for who you are, for what you’ll always mean to us.”
“Thank you for your help and support over the last 3 years. Karen and Jo and Eve all worked hard to achieve a final settlement. I really appreciate all the hard work to finally get there. Thanks once again to all at Bolt Burdon Kemp.”
“We both cannot rate highly enough the service and professionalism you and your colleagues have shown us throughout this case from start to finish.
Hopefully we will never be in such a similar position…but at least now we know who to call first!”
“Thanks for all of your help and kindness with my compensation.”
“I have greatly valued the professional advice given by your firm…Thank you for your support and assistance during this time.”
“I have for more than a year enjoyed the privilege of working alongside Jo Chapman in a difficult fatal accident case in which we separately represented the infant and adult claimants.
That we achieved such a great settlement at round table conference on 6 March 2012 is down to her remarkable understanding of the strength of good evidence and her skills of persuasion. I can say without hesitation that whilst also a formidable adversary for any defendant, she is a fabulous person to work with and I shall miss our regular brainstorming sessions.”
Catherine, Melanie and Alex, Mere words cannot express what you all have done for George and our family as a whole … It has been a a very long journey but we finally got here with all of your great understanding and expertise and advice…”
“Thank you so very much for all you and your excellent team have done…We will never forget what you have done for us. Thank you again.”
“I received the letter from Susan with your comments and the cheque today, thank you, I do appreciate your kind gesture and again thank you, also could you please thank Susan for her undoubted hard work to recover the costs.
I am very happy with the outcome, I always stated that 50k was my target and having settled with my sister and yourselves (and your generous gesture) that is what we have attained.”
Just a quick note to thank you and your team for all you have done over the time of this case. The way you have conducted yourself,your expertise and compassion during what has been a difficult time for me and my family has been handled with extreme professionalism.
I would certainly recommend you and your team to anyone who requires a unique law firm.
Many thanks to you again.”
“I dont really know what else to say as I am shaking with happiness and excitement right now. Your firm is amazing and I have never ceased to be overwhelmed by the incredible results you have achieved for me.
Thank you so much for everything.”
“These last couple of years have not been easy for me and I appreciate the fact that any time I have needed to meet with you or deal with any aspect of this case you and your staff have been helpful, caring and supportive.Your attitude has helped me to feel that I have the right to fight back and enabled me to feel stronger…Thank you.”
“I can’t tell you how grateful I am for all your hard work and perseverance. The transfer was successful and I am over the moon. I’d also like to extend my acknowledgements to your team as I know they will have worked very hard on my case too. I wish you all the best and if I ever have anymore accidents (let’s hope not!), I’ll know who to call!”
“Thank you, you are a gem……you have taken a load off my back.”
Thankyou for everything you did for me, your expertise and compassion in my difficult case.
B.B.K are a team of highly understanding caring professional team of solicitors.
Thanks again to Jo and her team.”
“After a cycling accident, my daughter found Bolt Burdon Kemp on the internet. I looked at the testimonials and contacted Cheryl Abrahams. I have to thank her for all the professional, helpful and friendly advice she gave to me which resulted in a successful outcome. I also have to thank Tracy Smith for all the work she has done typing letters etc, arranging appointment and friendliness on the telephone.
I would have no hesitation in recommending Bolt Burdon Kemp to anyone.”
“Firstly I would like to thank you for your thorough and speedy help in this matter. It’s a pity I didn’t know you before “***”. If I have need of a solicitor’s services in future I will indeed enlist your services.”
“I would like to thank you for resolving this matter. I have been extremely impressed with the professional service your company has provided throughout the case. I highly recommend your company to others.”
“We wanted to say thank you for all of your hard work and it really was refreshing working with someone who was so understanding and professional. We really appreciate all of your help on Dan’s case so thanks again. Obviously we are very happy with Dan’s settlement as it is a massive weight off of our shoulders.”
“From the initial point of contact, the first handshake and “Hello” to the conclusion of the case, Jo Chapman has been fantastic. Jo could not have been a better representative for BBK.
We were successful but regardless of the outcome, I felt that Jo had put in a good fight for us. Professional in approach, clear and concise in explaining the process for a layman such as myself to understand. All done with great understanding, warmth and empathy.”
“Thank you so much for all your hard work. I really appreciate the way in which you have communicated with me; both professional but most importantly for me you didn’t forget I was a person!!”
“The outcome has been way above any expectations…Once again many thanks for all your hard work and effort, I am very grateful.”
“From the very first meeting with my solicitor, Philippa Tuckman, I noticed what a professional outfit Bolt Burdon Kemp were. I had never had any dealings with people like this before because of my military background, so was quite nervous about what to expect, but I soon felt very positive that they were doing everything and more they could do with my case. In addition, Philippa, and her secretary, Tracy, phoned me and left emails with me every step of the way, ensuring that I was aware of everything that was going on even down to the smallest of developments.
On leaving the army I was unable to acquire certain items such as personnel documents but Philippa seemed to know which avenues to go down, and made sure I did not lose hope thinking that it was the end of the case when I could not trace things as easy as I thought I would be able to.
The whole case ended in a fantastic deal, for which I owe a lot to the team at Bolt Burdon Kemp, and especially Philippa Tuckman and her secretary Tracy.”
I just wanted to say thank you for all of your and your firm’s efforts, hard work and professionalism throughout the course of my case. When I first contacted you I was apprehensive about going ahead with the claim, but I’m glad that I did. The non-judgmental and straightforward way in which you explained everything made me feel secure in going ahead with it.
So once again thanks for all the hard work. The updates and clear explanations of our position and the progress of the case helped me at times when this was stressful.”
“Jonathan Wheeler and David McClenaghan are consummate professionals, surrounded by a first rate team at Bolt Burdon Kemp. Every step of the process was explained, they responded to communications quickly and they were always understanding and considerate when discussing a particularly sensitive subject. Despite nearly 30 years passing since the original offences, their knowledge and specialist experience in the field of Childhood Sexual Abuse lead to a significant award of damages. As the perpetrator of the crimes committed suicide before the criminal trial, the additional sense of justice being served is, in my mind, priceless. I would encourage anyone in a similar position to make use of Bolt Burdon Kemp’s services.”
“I wanted to thank you, and everyone else involved in my case at Bolt Burdon Kemp, for all you have done, not only the excellent result and the faultless work, but also for explaining it all to me so clearly and keeping me up to speed. Also with the particular nature of the case, I have been really impressed throughout with the balance between professionalism and sensitivity from everyone I have met from your team.”
I’d like to thank you for all the time and hard work you’ve put into my case. It has been a pleasure working with you and you have made the whole process pretty much effortless for me.”
“I cannot thank my solicitor Cheryl Abrahams enough. The stress that was caused by another firm mis managing my case was immense. The relief that I felt from the first meeting with Cheryl was also immense because I had absolute faith in her from the word go.
The utter joy when the case was settled and we were awarded a life changing sum of money was a product of Cheryl’s hard work and endeavour, ably assisted by Tracey Smith who was exceptionally informative, friendly and helpful. I can now move on in my life with renewed confidence and a home that belongs to me and my family, not the bank.
The hard work that you put in to this will never be forgotten…I want my thanks to be given to all concerned, it is an amazing feeling to be in the position we are in now. Life changing.”
“Thank you so much for all the hard work you put into my case for me. I greatly appreciate the support and faith you showed in the case and me. Please thank Mel for me too, as I am very aware of the hard endless hours she put in also.”
“Thank you immensely for all your help and kindness during my case.”
“I am a client of your firm and Sonita who represent me on a professional negligence case reached a settlement agreement couple of days ago. Sonita is not cc’d on this email but I wanted to tell you in writing how fantastic this process was. Throughout my years I have worked with many lawyers and for the second time (my wife has to be the first), found a lawyer who has the skills not only to know the law and the various regulations but also great in communications, negotiations and making the process smooth and stress free.
Sonita navigated the case very successfully and I am very pleased with the result and the way it has been achieved. I hope this feedback is useful to you and as I said to Sonita – I was lucky to have her on my side!”
“I thought I would just write to formally express my sincere thanks for all the work you have undertaken on my behalf over the course of the last year or so.
It has been an unsettling experience at times, however your advice and counsel during this time greatly helped to steer me through some difficult periods. Once again, many thanks for your help and assistance.”
“I have weighed up the reasons for and against continuing with the case… Thanks to you I have been able to clearly understand the situation and take this decision with full knowledge.
From your clarity I feel that, unlike when I took the criminal case to a legal body, I have not been powerless and uninformed. I have chosen not to continue with this civil action. I can move forward in a way which is safe and comfortable for me. Not only are you an extremely competent and trustworthy solicitor but you are also someone who clearly cares about their clients and treats them with sensitivity and respect.”
“I suffered from an NFCI as a result of negligence and was discharged from the Army. I was left confused and helpless so I resorted to researching a law firm for assistance and after reading various success stories posted on the firm’s website, I walked into the office where I met Philippa Tuckman.
She listened to my experience and sacrificed her time and energy, took the risk and fought my battles for me as I was defenseless. I migrated back to my homeland and they remained in constant communication with me. I was later introduced to Rhicha Kapila who was assigned to my case and they both worked tirelessly until justice was prevailed. And now, with my given hope and victory, I am certain that Bolt Burdon Kemp and its excellent and well trained staff can do likewise for anyone else.”
This is all just wonderful!
I just can’t put into words the difference you have made to my case. I can’t imagine having got this outcome without you. You have been incredibly generous with your time and patience with me over many many months. I will always be so grateful.
Thank you so much Marilene.”
“Thank you for all your hard work on my case over the last few years. I’m thrilled that we were successful. I know you put a huge amount of time and effort in – it’s much appreciated.”
“Thank you for your help with this whole saga Stephen and for being so approachable and happy to answer questions. I have very much appreciated that you have always given me time and made me feel I could come to you with any query at any time.”
“We both feel that you have done an exceptional job in the work you have done and the peace of mind that you have instilled in us both, in knowing that the job will be done to a high standard with much attention to detail.”
“You lot are brilliant and helped me get what I need to set myself up in life. Everything you have done has been a great help. You have not kept me in the dark at all throughout the whole process. I feel much more at ease now and can concentrate on my course 100%. Thanks for all your work.”
“Thank you for all your assistance! Selina and Toni have been great and I would not hesitate in recommending your company!
All the best for the future.“
“February 04, 2014.
I really appreciate how you looked after us and dealt with our claim. An excellent solicitor, appropriate to our needs, dealing with professionalism and consideration. Our claim was dealt with in a friendly and professional way and the outcome was excellent. More than happy with conversation’s, attitude and speed with our case. I was very impressed with your service and advice, and would thoroughly recommend you to anyone who has a personal injury claim.
Tuba Kivrak, Hacer Kivrak”
“I approached Bolt Burdon Kemp with a very personal, intricate and difficult clinical negligence claim against the NHS, one that involved a great deal of detail, personal trauma and uncertainty. Philippa Tuckman handled my case.
I can not speak highly enough of Philippa’s professionalism, attention to detail, care and support during several years of legal action, exasperated by the nature of my claim and unchartered legal territory. At all times, during some very personal testimonial, Philippa guided and encouraged me and, more importantly, believed in my case and understood how important it was to me to see it through to conclusion.
Had it not been for Philippa, her tenacity, drive and determination to gain an acceptable outcome, I doubt I would have had the strength to see the case through to our ultimate financial and moral victory.
At every dealing, Bolt Burdon Kemp acted in an exemplary manner. I absolutely recommend their services.”