"I am writing this letter to express my deepest thanks and gratitude to your team. I would like to thank the whole legal and medical teams for all they have done and achieved for my wife.
When my wife was dreadfully affected by the negligence of the hospital a friend of mine recommended Bolt Burdon Kemp. Throughout the case, the whole team has been very kind, supportive and sympathetic and the professionalism that you all have shown towards us has given me the strength to carry on.
Since the case was handed over to Jo Chapman, she has shown great professionalism and worked tirelessly to bring this case to a successful conclusion. When the first offer was made by the Trust, Jo was not satisfied and found another "gear", strength and courage to continue fighting for my wife and what she believed she deserved.
There are no words that can be used to thank Jo for the tremendous work she has done. She deserves "five stars".
I would certainly not hesitate to recommend your film to anybody who may find themselves in the position of needing your services.
Thank you again for all you have done. My aim in pursing this case was to ensure that my wife would be well cared for for the rest of her life and this has been achieved."