NHS Direct may book GP Appointments
February 21, 2011
Posted by:Suzanne Trask
The British Medical Journal reports that staff at NHS Direct call centres may have to book GP appointments for thousands of patients across the country as the service attempts to expand its role and build new links with the new GP commissioning consortiums.
The proposal, put forward in NHS Direct board papers last month, suggests that the government’s new 111 number will become the number that patients will call for all primary care services, rather than just for urgent care, as is currently proposed.
The 111 telephone number is currently being piloted for urgent (non-emergency) calls in three areas through NHS Direct, the NHS’s telephone and internet service, on behalf of the Department of Health. If the pilot is successful the government hopes to expand the number nationally, and NHS Direct will be in the bidding to provide and service the 111 number.
NHS Direct is already in talks with nine GP consortiums about handling urgent calls for hundreds of thousands of patients.
However, the January board papers show that NHS Direct is also in talks with one GP consortium—since revealed as Surrey’s ESyDoc consortium, a group of 20 general practices—that is considering using NHS Direct to book GP appointments during the day as well as for urgent calls, in or out of hours.