Complain or not to complain?
June 22, 2009
Posted by:Alex Dabek
Following a period of consultation within the Department of Health in 2007 we now have a new unified complaints system for health and social care.
I very much welcome the recent change to the NHS Complaint procedure. From 1st April 2009 those dissatisfied with medical treatment afforded to them will be able to proceed with their complaints even if at the same time they are taking (or considering taking) legal action. This means that patients and their families can seek legal advice and representation whilst at the same time being able to benefit from having their complaint properly investigated and sometimes even satisfactorily resolved – this was not possible under the previous rules. The latest development is likely to assist those who are racing against time with limitation deadline looming on the horizon.