New poll: Solicitor's 'people skills' are most important
January 07, 2008
A new survey has shown that what people look for most of all in a solicitor is good interpersonal skills.
Lancashire law firm Marsden Rawsthorn conducted the study by polling a variety of businesses in the North West - and found that solicitors' being easy to talk to outranked other concerns such as costs or referrals.
Correspondingly, when poll respondents were quizzed on what were the biggest solicitor turn-offs, poor customer service came out on top.
Too-high costs and "poor working relationships" were ranked second and third in the survey.
The results of the research could now be used by other firms to maximise customer satisfaction - and also, perhaps, to avoid pitfalls such as being faced with accusations of solicitor negligence.
Chief executive of the firm Charles Maher, commenting on the poll's findings, said: "The response we get from clients on a day-to-day basis almost invariably refers to the friendliness of our team and how easy we are to work with.
"This feedback represents a strong validation of our approach."