Testimonials

Professional Negligence:  Recommended firm

Clinical Negligence

“The three-partner team at Bolt Burdon Kemp handles a wide range of clinical negligence cases but is particularly sought out for its expertise in cases with a military flavour. Clients are happy with the service and praise the "personal" atmosphere of the firm.


Head of the team, Caroline Klage is a "very experienced and sensible" practitioner who is "brilliant" with clients. Associate Suzanne Trask impresses sources with her winning combination of technical skill and great client care. Clients note that she is "always prepared to go the extra yard."

We both feel that you have done an exceptional job in the work you have done and the peace of mind that you have instilled in us both, in knowing that the job will be done to a high standard with much attention to detail

Thank you for all your hard work on my case over the last few years. I'm thrilled that we were successful. I know you put a huge amount of time and effort in - it's much appreciated.

Great, great news. We cannot thank you enough.

I have weighed up the reasons for and against continuing with the case... Thanks to you I have been able to clearly understand the situation and take this decision with full knowledge. From your clarity I feel that, unlike when I took the criminal case to a legal body, I have not been powerless and uninformed. I have chosen not to continue with this civil action. I can move forward in a way which is safe and comfortable for me.... Not only are you an extremely competent and trustworthy solicitor but you are also someone who clearly cares about their clients and treats them with sensitivity and respect.

I thought I would just write to formally express my sincere thanks for all the work you have undertaken on my behalf over the course of the last year or so. It has been an unsettling experience at times, however your advice and counsel during this time greatly helped to steer me through some difficult periods. Once again, many thanks for your help and assistance.

Thank you so much for all the hard work you put into my case for me. I greatly appreciate the support and faith you showed in the case and me. Please thank Mel for me too, as I am very aware of the hard endless hours she put in also.

Thank you so much for all your hard work. I really appreciate the way in which you have communicated with me; both professional but most importantly for me you didn't forget I was a person!!

From the initial point of contact, the first handshake and "Hello" to the conclusion of the case, Jo Chapman has been fantastic. Jo could not have been a better representative for BBK. We were successful but regardless of the outcome, I felt that Jo had put in a good fight for us. Professional in approach, clear and concise in explaining the process for a layman such as myself to understand. All done with great understanding, warmth and empathy

I would like to thank you for resolving this matter. I have been extremely impressed with the professional service your company has provided throughout the case. I highly recommend your company to others.

Firstly I would like to thank you for your thorough and speedy help in this matter. It’s a pity I didn't know you before xxxx. If I have need of a solicitor’s services in future I will indeed enlist your services.

Thanks you are Gem……you have taken a load of my back

I can't tell you how grateful I am for all your hard work and perseverance. The transfer was successful and I am over the moon. I'd also like to extend my acknowledgements to your team as I know they will have worked very hard on my case too. I wish you all the best and if I ever have anymore accidents (let's hope not!) I'll know who to call!

These last couple of years have not been easy for me and I appreciate the fact that any time I have needed to meet with you or deal with any aspect of this case you and your staff have been helpful, caring and supportive. Your attitude has helped me to feel that I have the right to fight back and enabled me to feel stronger....Thank you.

Hi Jonathan,

Just a quick note to thankyou and your team for all you have done over the time of this case.

The way you have conducted yourself,your expertise and compassion during what has been a difficult time for me and my family has been handled with extreme professionalism.

I would certainly reccommend you and your team to anyone who requires a unique law firm.

Many Thanks to you again

I received the letter from Susan with your comments and the cheque today, thank you, I do appreciate your kind gesture and again thank you, also could you please thank Susan for her undoubted hard work to recover the costs.

I am very happy with the outcome, I always stated that 50k was my target and having settled with my sister and yourselves (and your generous gesture) that is what we have attained.

If you should ever need any testimonial or reference about the quality of your firm and indeed yourself, then, please, do not hesitate to contact me, I will always be more than happy to provide them.

I have for more than a year enjoyed the privilege of working alongside Jo Chapman in a difficult fatal accident case in which we separately represented the infant and adult claimants. That we achieved such a great settlement at round table conference on 6 March 2012 is down to her remarkable understanding of the strength of good evidence and her skills of persuasion. I can say without hesitation that whilst also a formidable adversary for any Defendant, she is a fabulous person to work with and I shall miss our regular brainstorming sessions.

I have greatly valued the professional advice given by your firm…Thank you for your support and assistance during this time.

Thanks for all of your help and kindness with my compensation

We both cannot rate highly enough the service and professionalism you and your colleagues have shown us throughout this case from start to finish.

Hopefully we will never be in such a similar position...but at least now we know who to call first!

Thank you for your help and support over the last 3 years. Karen and Jo and Eve all worked hard to achieve a final settlement. I really appreciate all the hard work to finally get there. Thanks once again to all at Bolt burdon kemp.

To all the staff at Bolt Burdon Solicitors - for your kindness, for who you are, for what you'll always mean to us.

I have now received the final cheque. Thank you so much for all your efforts in this matter; it has been a pleasure dealing with your company. I am currently dealing with other solicitors regarding other matters and I wish they were a 10th as efficient as your company has been. Many thanks once again.

I would like to say that I am very pleased with the full amount you helped me to achieve. I am very happy and I thank you all for your help and kindness

Thank you once again for all your help and efficiency, it is very much appreciated.

Can I just say thank you for working so hard for me in relation to my complaint, I am of no doubt that it was as a result of the diligent work done by you and your team which has brought the matter to a more than satisfactory conclusion for me

I am writing to express my thanks for all the hard work you [Cheryl] and Tracy put into achieving a satisfactory outcome to my case. From your first contact I felt at ease and was impressed by the professionalism shown during the process. I hope not to need your services again in the future, but rest assured if I or members of my family were to be placed in a similar situation you would be the first person I call.

The first time we met you Jo (Chapman), both Brian and I came away from that meeting confident and happy that you were the right person to represent Danny (in fact I can recall saying "Boy I'm glad she's on our side!"). Our judgement was not misplaced. You've been absolutely brilliant! The outcome is the best we could have hoped for. Although no amount of money can compensate Danny for what he has lost, what it does do is secure his future, which in turn takes a great weight off my shoulders, and gives me peace of mind. You don't know how much that means to me. No amount of words can express our gratitude to you for all that you have done. We'll never forget you. God bless you.

I would like to take this opportunity to thank your company for all the help in obtaining a settlement... [you] always knew where my case was, what the next step would be and always had a plan B... I will always recommend your company as the very best one could deal with.

I just wanted to say a huge big thank you to you (Cheryl Abrahams) and Tracy (Smith) for all your hard work on my case. I am delighted with the result and I am relieved that the case is over and I can move on. You were efficient, professional and clear in your advice which I really appreciated. From the start I felt confident and I knew that my case was in safe hands.

Thank you so much! I will not hesitate to recommend you and your firm in the future.

It was a real pleasure working with you over the last year and I wish to thank you for all your efforts in keeping me informed at all times, for your availability to me, your willingness to explain things and for your open mind. I think we will be speaking later in the day, but should we not, I wish you a lovely (relaxing) weekend. You deserve it!

Very quick and impressive assimilation - no wonder you win most of your cases.

I am a lawyer who experienced a traumatic accident with life-threatening injuries. I am likely, perhaps, to be the most testing and critical in the appraisal of her legal team's conduct; the least likely, perhaps, to be free with praise! In 25 years I have had a wealth of experience of dealing with lawyers, not all of it entirely satisfactory. With Bolt Burdon Kemp, however, I was extremely impressed by the relaxed and friendly but highly efficient and business-like manner in which Cheryl Abrahams and her assistant, Tracey, dealt with my case. I felt everything was pitched and poised beautifully in dealings with experts and opponents and the settlement was swiftly and nicely closed. The legal issues and law were explained lucidly and succinctly; the experts well-chosen, professional and personable in their own right. Trauma for anyone is difficult and I was touched and most grateful, particularly, for the sensitivity shown by all the members of the team who played a role in the settlement of the case. I would recommend this legal team without reservation. Thank you, sincerely

Thank you once again for handling our case and restoring the damage done to our faith in the legal profession by our friends at B&L.

We hope that we will not have to seek the services of a solicitor again in the near future but, if the need arises, we will certainly be sure to make Bolt Burdon Kemp our first port of call!

Cheryl Abrahams and Tracy Smith are true godsends. They are very professional and I cannot thank them enough. After five years of suffering debts spiralling, almost losing my house, my marriage and the will to carry on with the immense stress and pressure; they picked me up from a very dark nightmare. I approached local well established law firms in Bolton to seek help that turned their back on me saying my case was too complex and not strong enough; I found help 220 miles away in the form of Bolt Burdon Kemp. They understood, they listened. I will never be able to express in words Cheryl's hard work. Choosing this law firm was the best thing I ever did. It has changed my life. Financially I am now a proud father that can provide for my son and family. I had lost the will to live but because of this Law firm I am stronger person. God bless you Cheryl and Tracey.

I honestly cannot put in to words how grateful I am to you, for the way in which you have handled the claim. The way in which you have approached the claim in a professional but understanding manner really have been above and beyond what I expected

To Bolt Burdon Kemp, I would like to thank Jonathan Wheeler and his team for representing us in a professional, respectful and sensitive manner throughout our lengthy claim for compensation against a Local Authority which has finally been settled.

We can now put closure to the trauma and move on emotionally.

It is a great relief to have achieved such an outcome... Everyone involved has offered great support and personal service and we are very grateful. We were recommended to you and clearly with good reason

I would just like to thank you for your hard work and all the help and guidance you have given me from beginning to end. You made a very difficult and complicated situation very easy and totally stress free.

I do appreciate all you have done for me and am very grateful.

Thank you very much.

I would like to thank you for all your excellent assistance in my case. I always felt you had a personal interest in my case and after the 5 long years it made all the difference...

Thank you for taking my case on and working hard for me.

After an accident at my work place I was left incapacitated requiring surgery and eventually unable to return to employment. I contacted Bolt Burdon and Kemp and was invited to go and discuss my case with Cheryl Abrahams, one of the Solicitors. I was extremly pleased with the service provided from start to finish. I was kept updated at each stage of my claim & whenever I requested information I had a reply within a day,more often within minutes of my query. I did not have to pay any money at all as this was major concern for me as I was not working. Cheryl explained everything very clearly putting me at complete ease. Now my case has been won, I will receive all the money awarded and definitely no hidden fees. A totally professional service from begining to end with complete support at all times.

"I am writing this letter to express my deepest thanks and gratitude to your team. I would like to thank the whole legal and medical teams for all they have done and achieved for my wife.

When my wife was dreadfully affected by the negligence of the hospital a friend of mine recommended Bolt Burdon Kemp. Throughout the case, the whole team has been very kind, supportive and sympathetic and the professionalism that you all have shown towards us has given me the strength to carry on.

Since the case was handed over to Jo Chapman, she has shown great professionalism and worked tirelessly to bring this case to a successful conclusion. When the first offer was made by the Trust, Jo was not satisfied and found another "gear", strength and courage to continue fighting for my wife and what she believed she deserved.

There are no words that can be used to thank Jo for the tremendous work she has done. She deserves "five stars".

I would certainly not hesitate to recommend your film to anybody who may find themselves in the position of needing your services.

Thank you again for all you have done. My aim in pursing this case was to ensure that my wife would be well cared for for the rest of her life and this has been achieved."

Mr Rummun

Thank you for the cheque, it is safely in a high interest bank account now! So I wanted to thank you and your team for the years of hard work you put into my claim. Thanks to the barrister; Emma who had a child while this was all going on, went on maternity leave then came back and continued with it! To the three lawyers that have come and gone, but especially to the current one; Suzanne. To the partners who have been in the background and the specialists that included their professional opinions and everyone basically, could you pass on my thanks and best wishes.

You always kept me up-to-date with your actions and explained everything fully to me, and I always felt I was in the best hands - and not to mention the patience and respect you gave me

I am particularly grateful to you and your assistant for your legal advice and help during my CICA case. Your legal directions and advice have helped me tremendously in order to be successful in my case. People like me really appreciate your volunteer works in order to help the public who are poor and have no legal directions.

I have received the cheque of £1,620 for the damages I incurred. I sincerely thank you for all your efforts and determination to ensure that the claim was paid to me. I' ll ever remain grateful.

I received the cheque for damages from your cost team recently and would like to take the time to thank Bolt Burdon Kemp for helping me resolve my case with my former employer.

I am extremely grateful for the assistance and support I receive during a very difficult period in my life from your Personal Injury solicitor, Marilene Antoni who acted for me and, the marvellous work she achieved in getting justice and finally bringing my case to a close.

She was extremely thorough and meticulous in her work and showed considerable understanding and sympathy when dealing with me, otherwise, honestly I really don't know where I'd be right now.... probably in a mental institution.

Marilene is someone who I'd always love to have on my team because she is exceptionally hard working, kind, caring and reliable.

I now feel able to close the door on this chapter of my life and move on with my life. 

Thank you once again.

You are to be commended for your utmost professionalism in handling my case, Oliver...you are incredibly thorough and make no move without all the information at your fingertips

I am very grateful to Bolt Burdon Kemp for all their efforts and hard work in ensuring that the outcome of my very difficult case was fair and just. Special thanks to Stuart Gillings and the Cost Team for their dedication throughout.

I would recommend this firm to anyone whose case is complex and requires a lot of attention to detail. The outcome of my case has made a huge difference to my life.

I would like to take this opportunity to thank your company and in particular Maria Mingoia for the professional and attentive manner in which she handled my case following an accident at work. Within moments of speaking to Bolt Burdon Kemp I was assured that I had a case and that someone would be around to see me within a week. Maria was very thorough and has regularly updated me with the progress of the case. I have been very surprised with the speed that this case has progressed as I was not expecting such a quick conclusion. I believe this is down to the way Maria has handled the case. I felt like more than a case number; I actually felt like Maria cared especially as she compelled the opponent to come back with an improved offer for settlement. I have now agreed a settlement figure with the opponent and would once again like to thank you all from the bottom of my heart for everything you have done for me. I mean it in the nicest possible way when I say that I hope I don’t have to deal with you again because I’m hoping to stay injury free but I would most definitely recommend you to anyone I know who needs a fair, professional and caring injury lawyer to represent them.

I would like to thank you for your time, effort and help in this matter as I have heard stories that claiming compensation can be a lot of hassle but this was very straight forward. Many thanks.

I would like to take this chance to thank you and your staff for all the good work you have done for me.   Many thanks and all the best.

I'd like to thank you very much for your help in getting my husband some recompense for the horrors that he's suffered. Your openness and honesty have enabled him to move forward with his life

I feel good that I found you….so on behalf of Adam and myself let me express our sincere thanks to you and your firm.

Thank you!! You have a way of putting people at their ease. When people are not too sure of themselves this helps 100%. Keep up the good work